Delays/Cancellations/DiversionsFAQ

天気の状況を見ながらの判断となるため、いつまでに決定というご案内はできかねます。最新の運航状況については、FDAホームページまたはFDAコールセンターのナビダイヤル「1番」にお問い合わせください

As the decision will be made based on weather conditions, we cannot give you a timetable for when the decision will be made. For the latest flight status, please check the FDA website.

Click here for the latest flight status

台風/大雪などのため運航に影響が見込まれる場合、欠航が決定する前に、欠航に準じた航空券の特別扱い(無手数料での便変更や取消)を承れる場合がございます。対象便については、FDAホームページまたはFDAコールセンターのナビダイヤル「4番」にお問い合わせください

If a typhoon, heavy snow, etc. is expected to affect operations, we may be able to offer special treatment for tickets equivalent to cancellations (change or cancel your flight without charge) before the cancellation is confirmed. Please check the FDA website for details of applicable flights.

Important information regarding flight operations can be found here

ご予約時に入力いただいたメールアドレスに遅延/欠航等の運航に関するお知らせをメール送信させていただきます。また、FDAコールセンターよりお電話にてお知らせすることもございますが、いずれも当日の状況により実施できない場合がございますので、あらかじめご了承ください
最新の運航状況は、FDAホームページまたはFDAコールセンターのナビダイヤル「1番」にご確認ください

We will send flight delay/cancellation notifications via email to the email address you entered when making your reservation.

We apologize for any inconvenience caused.

Certificates for cancelled flights, flights delayed by 15 minutes or more, and flights diverted can be issued on the FDA website.

Search for cancelled/delayed/diverted flights here

We apologize for any inconvenience caused.

<If the reason for cancellation is force majeure such as a typhoon or bad weather>
You can get a full refund or change to another FDA flight on the same route and in the same direction within 30 days from the day after your scheduled departure date via the FDA website or at the airport counter.、FDAコールセンターのナビダイヤル「4番」We cannot accept transfers to other airlines' flights or Shinkansen trains. If you are using an individual inclusive travel discount fare or group fare, please contact the travel agency where you made your purchase.

Click here for the procedure on the website

Click here for operation instructions

＜欠航理由が機材整備など弊社都合の場合＞
全額払い戻しまたはご搭乗予定日の翌日より起算して30日以内の同一区間同一方向のFDA便への変更のほか、他社便や新幹線などの定期交通機関への振り替えを承ります。なお、弊社で負担できる金額に上限がございますので、恐れ入りますが空港カウンターまたはFDAコールセンターのナビダイヤル「4番」にてご確認をお願いいたします。なお、個人包括旅行割引運賃、団体運賃をご利用のお客様は、ご購入の旅行代理店へご連絡ください

<If the reason for the cancellation is due to aircraft maintenance or other reasons attributable to our company>
We will accept full refunds, changes to FDA flights in the same direction and in the same section within 30 days from the day after the scheduled boarding date, or transfers to other airlines' flights or regular transportation such as the Shinkansen. Please note that there is a limit to the amount we can cover, so please check at the airport counter. If you are using an individual inclusive travel discount fare or group fare, please contact the travel agency where you made the purchase.

We apologize for any inconvenience caused.

欠航便のお手続きは、FDAホームページや空港カウンター、FDAコールセンターのナビダイヤル「4番」にて承ります。また、ご搭乗予定日の翌日以降でも対応いたします
個人包括旅行割引運賃、団体運賃をご利用のお客様は、ご購入の旅行代理店へご連絡ください

You can cancel your flight on the FDA website or at the airport counter. We can also process your cancellation from the day after your scheduled flight departure date.
If you are using an individual inclusive travel discount fare or group fare, please contact the travel agency where you made the purchase.

Click here for the procedure on the website

Click here for operation instructions

I'm sorry for causing you concern.

Flights that are "under weather investigation" will be subject to the possibility of being affected by weather conditions, so we will check the latest weather conditions and decide whether to operate the flight or not. Depending on the results of the weather investigation, the flight may be canceled or delayed.

We apologize for any inconvenience caused.

着陸した空港から本来の目的地空港までの定期交通機関交通費は、FDAが負担いたします
なお、FDAで負担できる金額に上限がございます。恐れ入りますが、空港カウンターまたはFDAコールセンターのナビダイヤル「4番」にてご確認をお願いいたします

FDA will cover the cost of regular transportation from the airport where the cargo landed to the original destination airport.
Please note that there is a limit to the amount that the FDA can cover.

We apologize for any inconvenience caused.

For tickets for flights that have been returned, we will offer a full refund or change to an FDA flight on the same route and in the same direction within 30 days from the day after the scheduled boarding date.

＜引き返し理由が弊社都合(機材整備など)の場合＞
他社便や新幹線などの定期交通機関への振り替えも承ります。FDAで負担できる金額に上限がございますので、恐れ入りますが空港カウンターまたはFDAコールセンターのナビダイヤル「4番」にてご確認をお願いいたします
なお、個人包括旅行割引運賃、団体運賃をご利用のお客様は、ご購入の旅行代理店で承ります

<If the reason for the return is due to our company's circumstances (equipment maintenance, etc.)>
We can also accommodate your request to transfer you to other airlines' flights or regular public transport such as the Shinkansen. There is a limit to the amount that FDA can cover, so please check with the airport counter.
For customers using individual inclusive travel discount fares and group fares, please contact the travel agency where you purchased the ticket.

We apologize for any inconvenience caused.

If your outbound flight is cancelled, we will offer a full refund or change your return flight to an FDA flight on the same route and in the same direction within 30 days of the day following your scheduled departure date (this also applies if your return flight is cancelled).
Please note that even if the reason for the cancellation of the outbound flight is due to our circumstances, we cannot change the return flight to another airline's flight or bullet train. You will need to make your own arrangements and bear the costs.

*If the reservation numbers for your outbound and return flights are different, you will not be able to process your request on the FDA website.

<If you are unable to connect to the FDA flight>
We will provide a full refund or change your flight to another FDA flight within 30 days from the day after your scheduled flight date.

<If you are unable to transfer to another airline's flight or other scheduled transportation>
Please bring the FDA issued delay certificate or destination change certificate and complete the procedure at the connecting transportation facility.

FDA便に搭乗するために、利用を予定していた定期交通機関にて発行された遅延/欠航/運休の証明書をFDAカウンターへご提出ください。または、FDAコールセンターへFAXいただければ、FDA便については航空券の特別扱い(手数料なしで、ご予約便出発日の翌日より起算して30日以内の同一区間・同一方向のFDA便への変更または取消)を承ります。FDAコールセンターのナビダイヤル「4番」にお問い合わせください。WEB申請も可能です

In order to board an FDA flight, please submit a certificate of delay/cancellation/suspension issued by the scheduled transportation company you had planned to use to the FDA counter. For FDA flights, we will handle your ticket specially (changing or cancelling to an FDA flight on the same route and in the same direction within 30 days from the day after the departure date of your reserved flight, without any handling fee). Applications can also be made online.

For customers using individual inclusive travel discount fares and group fares, please contact the travel agency where you purchased the ticket.

We apologize for any inconvenience caused.

Runway conditions and wind direction can affect flight operations, so general weather forecasts do not always match the decision on whether or not to operate. In addition, we make every effort to operate as much as possible while checking the latest weather conditions, so cancellations may be decided just before the departure time.

We apologize for any inconvenience caused.

Even under the same weather conditions, landing conditions vary depending on the aircraft type, so FDA flights may not be able to operate even if other airlines' flights are able to operate.

We apologize for any inconvenience caused.

Unfortunately, even if the delay/cancellation is due to our reasons, we cannot compensate for any expenses or losses incurred by the customer other than regular transportation costs.