Privacy Policy

Fuji Dream Airlines Co., Ltd. (hereinafter referred to as "our company") recognizes the importance of personal information (see "2. Scope of Application" for definition) and believes that protecting personal information is a social responsibility. We will comply with laws and regulations and internal company rules regarding personal information and will properly acquire, use, and manage the personal information we handle.

1. This Privacy Policy outlines the policies we adhere to when handling personal information or similar information received from customers in connection with the various services we provide.

2. Personal information as referred to in this Privacy Policy is a collective term for the information set out in the following items:

   1. Information falling under the definitions of each item of Article 2, Paragraph 1 of the Personal Information Protection Act
   2. A collection of information including the information in ① that constitutes a systematically organized database, etc., that allows easy search for specific information in ①

Our company will use your personal information for the following purposes:

1. Provision of air transport services
   Reservations, sales, check-in, airport handling, in-flight services

2. Delivery of products, gifts, etc.

3. Notification/contact regarding products/services/various events/campaigns, etc., and conducting surveys

4. To improve and analyze our products and services

5. Responding to customer inquiries and requests.

6. We analyze the collected survey results and behavioral history information to provide customers with information on products, services, campaigns, and advertisements tailored to their interests and preferences.

1. In order to achieve the purposes of use described above, our company will acquire the following personal information of our customers through legitimate means:

   1. When customers apply for our services, we collect and use the information they provide to us with their consent.
      Name, address, telephone number, email address, date of birth, information regarding physical or mental illnesses related to your flight, medical history including past illnesses, departure location, destination

   2. Other information you provide to us with your consent in connection with the provision of our services, such as your member ID, PIN, credit card number, credit card expiration date, and place of employment.

2. Our company will properly manage and protect personal information obtained from our customers in accordance with the Personal Information Protection Act and related laws and regulations (hereinafter collectively referred to as "related laws and regulations") and our internal regulations on personal information protection.

We will not disclose or provide your personal information to third parties except in the following cases.

1. If the customer has given their consent

2. When required by law

3. When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the customer's consent.

4. When it is necessary for the improvement of public health or the protection of property, and it is difficult to obtain the customer's consent.

5. When it is necessary to cooperate with a national or local government agency or an entity entrusted by them in carrying out duties prescribed by law, and obtaining the customer's consent would likely hinder the performance of those duties.

6. When personal information is provided in connection with business succession due to a merger or other reasons.

We may outsource operations to achieve the purpose of using personal information and may entrust personal information to the outsourcing company. In such cases, we will enter into a contract with the outsourcing company regarding the protection of personal information and provide appropriate supervision to ensure the safe management of personal information.

If you wish to request disclosure, correction, addition, deletion, suspension of use, or erasure of your personal information (hereinafter collectively referred to as "Disclosure, etc."), please contact us in writing at the "Contact Information" below, along with documents verifying your identity. We will respond in accordance with relevant laws and regulations. Please be aware that if you request Disclosure, etc., you may no longer be able to use services you have previously used, or we may not be able to provide services as you requested. In addition, you will be responsible for any actual costs incurred in contacting us and any fees charged by our company.

We reserve the right to change this Privacy Policy without prior notice. Any changes will be posted on our website, so please check there for updates.

Our company will properly protect the personal information of customers located within the European Economic Area (hereinafter referred to as the "EEA"), which consists of EU member states, Norway, Iceland, and Liechtenstein, in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the "GDPR"). This section also applies to customers within the EEA, and in the event of any conflict between this section and sections 1 through 7, the provisions of this section shall prevail. Notwithstanding the provisions of section 2, the term "personal information" as used in this section shall be as defined in Article 4(1) of the GDPR.

1. Parental consent or permission

   Customers under the age of 16 must obtain parental consent or permission before using our products/services.

2. Data transfers outside the EEA

   Our company will transfer your personal information to countries outside the EEA (including, but not limited to, Japan) in order to achieve the purposes of use described in Section 3, including the purpose of providing air service to our customers. By agreeing to this Privacy Policy, you will be deemed to have agreed to the following ① and ②.

   1. Countries outside the EEA do not necessarily have the same level of data protection laws as the EEA, nor do they necessarily guarantee the individual rights recognized within the EEA.
   2. In order to achieve the purpose of use, we may transfer your personal information to our offices located outside the EEA or to other third parties.

3. Customer rights

   Customers have the following rights regarding our handling of their personal information, and we will respond to requests from customers to exercise these rights to a reasonable extent. However, customers acknowledge in advance that as a result of exercising rights ②, ③, ⑤, or ⑥, we may no longer be able to provide the services we have previously provided to customers or services that meet the customer's requests.

   1. Access Rights

      Customers can request an explanation from us regarding the personal information we hold, and can also request a copy of the personal information we hold.

   2. Right to request correction or erasure

      Customers have the right to request correction of their personal information held by our company if it is inaccurate. Furthermore, customers have the right to request the deletion of their personal information held by our company at any time, and we will comply with such request unless it falls under one of the exceptions stipulated in Article 17, Paragraph 3 of the GDPR.

   3. Right to request restriction of processing or to object to processing

      Customers may request that we restrict our handling of their personal information or file a complaint if there is a violation of our handling of personal information or if there are other grounds set forth in Article 18, Paragraph 1 of the GDPR.

   4. Right to data portability

      Customers have the right to receive personal information held by our company and to transfer it to other data controllers.

   5. Right to lodge a complaint with a supervisory authority

      Customers have the right to file a complaint with the data protection authority in their place of residence, place of employment, or the place where the violation occurred, if they disagree with our processing of their personal information.

   6. Right to withdraw consent

      Customers may withdraw their consent regarding our handling of personal information at any time, and such withdrawal will be effective prospectively from the time of withdrawal.

   For detailed information on each right, please refer to the relevant provisions of the GDPR or contact us individually.

4. Data retention period

   Our company will retain our customers' personal information for a certain period. The retention period is generally 10 years after the purpose of use has been achieved; however, if retention beyond this period is required by law, we will retain the information for that necessary period.

5. Changes in purpose of use, etc.

   If we change the purpose for which we use our customers' personal information, we will add the revised purpose and related information to this Privacy Policy in advance.

Regarding the use of cookie information, etc., in addition to the Privacy Policy, the following provisions apply.

1. Acquisition and Use

   When customers browse the website operated/managed by our company (hereinafter referred to as "the Site"), we acquire and use cookie information and other data as defined in the following section.
   By continuing to browse/use this site, you agree to our collection and use of cookie information. If you do not agree to the collection of cookie information, you can disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of the site.

2. Definition

   Cookies are a function that stores/reserves customer input information such as browsing history and purchase history on the user's device. The information collected through cookies ("cookie information, etc.") includes information useful for analyzing customer interests and preferences, as well as information that identifies differences between customers, and may be used to identify specific customers by cross-referencing with other information. Specific examples include the following:

   1. Cookies, site browsing history, search history, etc. acquired when using a web browser

   2. The web browser/OS/device/network type you are using, etc.

   3. Ad interaction data

   4. Location information, purchase data

   5. Other information that cannot identify a specific individual by itself

   It does not include any personally identifiable information such as your email address or name.

3. Purpose of Use

   We use cookie information, etc. for the following purposes:

   1. To make browsing more convenient for customers when they visit/use the site

   2. To continually improve our site

   3. To deliver ads optimized for our customers

   4. To develop, improve, provide and introduce products/services (regardless of media)

   5. To provide information that matches our customers' interests and concerns.

4. Provision to third parties and purpose of provision

   We may provide cookie information, etc. to third parties (in the cases of ①, ②, and ③, only to affiliated businesses) for the following purposes. In such cases, we will not add any information to identify specific individuals to the cookie information, etc.

   1. Delivery/display of customer-optimized advertisements and surveys by partner companies (including, but not limited to, capital alliances and business alliances).

   2. Development, improvement and provision of products/services by partner companies

   3. Proposal of products/services by partner businesses to their customers

   4. Contribution to the public, such as regional development and disaster prevention

   5. In addition, planning and implementing measures that we deem beneficial to our customers.

5. Procedures for unsubscribing from advertisements using cookie information, etc.

   If you wish to stop receiving advertisements that utilize cookie information, please refer to the following. Please note that this procedure will stop the delivery of advertisements that utilize cookie information, but will not stop all advertisements.

   1. Procedure to stop ad delivery on partner company websites

      For information on how to stop receiving advertisements that use cookies on websites, please refer to the website of the following partner company.
      Google
      ・Yahoo!

   2. Ad acquisition and distribution stoppage through browser settings

      You can disable cookies in your browser settings to stop receiving personalized advertisements. Please note that doing so may prevent you from using all or some of the functions on the website.
      In addition, if you use a different browser than the one you used to disable cookies, if you reinstall your OS, or if you replace your device, you will need to disable cookies again.

   3. Revision of this Policy

      We reserve the right to change these Terms and Conditions at our discretion. If we change these Terms and Conditions, we will notify customers of the changes by posting them on our website (www.fujidream.co.jp) or by other means. Your continued browsing/use of the site after such notification will be deemed as your agreement to the revised Terms and Conditions.

For inquiries regarding our handling of personal information, please contact us at the address below. Inquiries will be accepted by mail.

〒480-0202
Nagoya Airport, Toyoyama-cho, Nishikasugai-gun, Aichi Prefecture
Fuji Dream Airlines Co., Ltd. Personal Information Protection Manager