Traveling with DisabilitiesFAQ
Please be sure to inform us when making your reservation. We will ask you to show us the certificate issued by the Ministry of Health, Labor and Welfare at the airport, so please bring it with you.
There is no problem with boarding the aircraft, but you may set off the metal detector during security at the airport. Please inform the security staff that you have a pacemaker.
If you cannot maintain a seated position, you will not be allowed to board the aircraft.
It is possible to recline the seats. However, the maximum reclining angle is about 10 degrees, and reclining is not possible during takeoff and landing, or when the seat belt sign is on. In addition, the seats in the last row cannot be reclined.
Syringes and insulin can be carried on board. We recommend that you carry proof that you are carrying syringes (needles) on board. Scissors can be carried on board as long as they are not sharp and the blade is less than 6cm.
なお、内容によっては、お持ち込みいただけない場合もございますので、事前にコールセンターのナビダイヤル「2番」へお問い合わせください
【FDAコールセンター】
0570-55-0489(営業時間7:00～20:00 年中無休)
音声ガイダンスが流れましたら、「2番」を押してください
※IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください
※本ダイヤルでの通話は、電話応対の品質向上と内容確認のため、録音しております
Passengers using electric wheelchairs should arrive at the FDA counter 45 minutes before departure, while passengers requiring other assistance should arrive at the FDA counter 30 minutes before departure.
This is only required for passengers using the "Disability Discount Fare". Please present this at the check-in counter on the day of departure.
Depending on the airport, you may need to board using stairs (approximately 15 steps, 2.6m high), but our staff will assist you. Please note that in such cases, the staff may have to physically touch you when assisting you.
