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  2. Frequently asked questions
  3. FAQ: Other
  4. FAQ: Credit card authentication

Credit card authenticationFAQ

Q When I tried to pay by credit card, I got a message saying that the payment could not be processed.

This message may be displayed if an authentication error occurs due to multiple credit card transactions on the same day or for some other reason with the credit card information you entered.
We apologize for the inconvenience, but please contact your credit card issuer or try a different credit card or payment method.

Q When I tried to make a credit card payment, a screen appeared asking me to select the card brand and issuer.

The credit card information you entered requires additional authentication due to multiple transactions on the same day or other reasons.
Please select the one that matches the card you entered.

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      Notices and Information
      With the renewal of FDA Members,
      We were accepting membership information transfer procedures until February 28, 2023.
      For customers (member IDs) who have not completed the transfer procedure during the transfer period,
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      We ask that existing customers register.

      Issuance of various certificates

      receipt

      You can use the receipt display service on our website.
      The expiration date for receipts showing boarding status is within one year from the boarding date.

      *The receipt display service is available only when paying by credit card or at a convenience store.

      Boarding certificate

      Boarding certificate can be issued

      *Boarding certificates can be issued within one year from the date of boarding.

      Cancellation/Delay/Diversion Certificate

      Certificates for cancelled/delayed/diverted flights can be issued

      * Flights delayed by 15 minutes or less cannot be issued via the website.

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