Mobility and Other Facilitation Initiative Plan 2024

May 13, 2024

address	1-3 Sakaemachi, Aoi Ward, Shizuoka City, Shizuoka Prefecture
Business name	Fuji Dream Airlines Co., Ltd.
Representative name	President and CEO: Shunichi Kusunoki

I.

Current issues and mid-term response policy

①

Regarding the maintenance of facilities and equipment

All aircraft currently operated by our company comply with the standards for facilitating travel, etc., and we will continue to introduce aircraft that comply with the standards for facilitating travel, etc., when updating our aircraft in the future.
Although the standards for mobility assistance measures at destination airports are met, in consideration of safety and improving convenience for wheelchair users and elderly customers, the elevator-equipped passenger step vehicles deployed at three airports in fiscal 2020 will be deployed more effectively, taking into account the maintenance status of boarding bridges at the airports.
In preparation for cases where boarding bridges cannot be used, we will consider deploying more lift-equipped passenger step vehicles, which were increased in FY2021, as a more practical solution.

②

Education and training, passenger assistance, information provision, etc.

We will improve the flow of elderly and wheelchair users when they use airport counters or self-service check-in machines, and work to create a safe and easy-to-use environment.
We will strive to ensure smooth communication with customers by making the information on the Internet and at airports easier to understand, and encouraging the use of various tools such as the writing boards installed at all airports. We will also consider introducing more convenient communication tools.
Promote the acquisition of service attendant qualifications among airport staff, increase the number of qualified personnel, and promote the improvement of service by implementing educational programs based on the curriculum for service attendant qualifications.

II.

Measures to facilitate mobility, etc.

①

Measures necessary to ensure that passenger facilities and vehicles comply with the public transportation mobility facilitation standards

Target passenger facilities and Vehicles etc.	Plan Contents (Plan period and main contents of the project)
1. Equipment Updates	All of our aircraft comply with the standards for facilitating mobility, etc., and we will continue to introduce aircraft that comply with the standards for facilitating mobility, etc., when updating our aircraft in the future.
2. Ladder etc.	Consider deploying passenger step vehicles with lifts in a practical manner.

②

Measures necessary to comply with the standards prescribed by the competent ministerial ordinances in Article 8, Paragraphs 2 and 3 of the Law regarding the method of providing services using passenger facilities and vehicles, etc.

countermeasure	Plan Contents (Plan period and main contents of the project)
1. Ladder etc.	At airports where passenger step vehicles equipped with elevators (or lifters) have been introduced, the standard operating procedures (SOP) will be revised as appropriate and operation training will be conducted based on the revised SOP.

③

Assisting elderly people, people with disabilities, etc. when boarding and disembarking public transportation, providing guidance at passenger facilities, and other support

countermeasure	Plan Contents (Plan period and main contents of the project)
1. Reduce the burden of travel	Provide transportation measures that can reduce the emotional burden on not only the elderly and disabled, but also their companions.
2. Easy-to-understand guidance and Induction	We will assign qualified service assistants and provide training to them so that they can provide services that meet the needs of the times and the wishes of our customers.

④

Providing information necessary for elderly people, people with disabilities, etc. to travel using public transportation

countermeasure	Plan Contents (Plan period and main contents of the project)
1. Provision of information	Introduce smartphones to all airport branches to ensure smooth communication with customers and reduce their burden. Braille safety guides will be provided on all aircraft to continuously provide information to visually impaired passengers. Update the content of the pages on our website for "Customers with Disabilities" and "Elderly Customers" as appropriate. Continue to introduce "elevator-equipped passenger step vehicles" in in-flight magazines and on our company website. Inquiries from customers with hearing or speech disabilities can be handled via email or fax. We will further enhance the provision of information through our website and social media so that a wide range of customers can use our services with confidence. We will continue to operate the system (introduced in June 2023) that allows passengers to attach documents necessary for boarding and baggage transport approval and send them to us via our website.

countermeasure

Plan Contents
(Plan period and main contents of the project)

1. Provision of information

Introduce smartphones to all airport branches to ensure smooth communication with customers and reduce their burden.
Braille safety guides will be provided on all aircraft to continuously provide information to visually impaired passengers.
Update the content of the pages on our website for "Customers with Disabilities" and "Elderly Customers" as appropriate.
Continue to introduce "elevator-equipped passenger step vehicles" in in-flight magazines and on our company website.
Inquiries from customers with hearing or speech disabilities can be handled via email or fax.
We will further enhance the provision of information through our website and social media so that a wide range of customers can use our services with confidence.
We will continue to operate the system (introduced in June 2023) that allows passengers to attach documents necessary for boarding and baggage transport approval and send them to us via our website.

⑤

Necessary education and training to facilitate smooth movement, etc.

countermeasure	Plan Contents (Plan period and main contents of the project)
1. Improve customer service skills	At airports where we outsource handling operations to our group companies, we assign qualified service attendants as instructors to provide training on how to provide services that meet the needs of the times and the wishes of our customers. We will hold a "Service Dog Seminar" by a lecturer from the Japan Service Dog Association. We will also use the company newsletter to provide knowledge to indirect department employees. We will continue to provide employee support training to improve the knowledge and skills of not only flight attendants but also indirect department employees in how to assist the elderly and physically disabled in the evacuation of emergency situations. In addition, since about 90% of employees have taken the training so far, we will move to recurrent education to further improve their skills.

countermeasure

Plan Contents
(Plan period and main contents of the project)

1. Improve customer service skills

At airports where we outsource handling operations to our group companies, we assign qualified service attendants as instructors to provide training on how to provide services that meet the needs of the times and the wishes of our customers.
We will hold a "Service Dog Seminar" by a lecturer from the Japan Service Dog Association. We will also use the company newsletter to provide knowledge to indirect department employees.
We will continue to provide employee support training to improve the knowledge and skills of not only flight attendants but also indirect department employees in how to assist the elderly and physically disabled in the evacuation of emergency situations. In addition, since about 90% of employees have taken the training so far, we will move to recurrent education to further improve their skills.

⑥

Public relations and awareness-raising activities for users of passenger facilities and vehicles regarding the appropriate consideration required for the smooth use of facilities for the elderly and disabled by the elderly and disabled

countermeasure	Plan Contents (Plan period and main contents of the project)

III.

Measures to be taken in conjunction with II to promote smooth mobility, etc.

Improve the tags attached to wheelchairs with electric batteries to ensure smooth check-in.
We will carefully examine the posting of notices at check-in counters and work to improve the facilities so that necessary information is easily accessible.
Continue to introduce the nurse chaperone service that was launched in April 2023 (this service allows customers with disabilities or illnesses to be accompanied by a nurse so that they can board the aircraft even if they do not have someone to accompany them).
The free rental service of upper body support belts, which began in April 2023, will continue.

IV.

Changes from the previous year's plan

Target passenger facilities and Vehicles, etc. or measures	What's changed	reason
Gang ramps, etc.	Eliminated the effective use of elevator-equipped passenger step vehicles that became unnecessary due to renovations at Kumamoto Airport.	The step vehicle was transferred to Matsumoto Airport during fiscal year 2023, and effective use of the equipment was completed.
Easy-to-understand guidance and guidance	Removed the increase in airports introducing digital signage and electronic monitors	To ensure smooth communication with customers and reduce their burden, we have decided to introduce smartphones to all airport branches.
Provision of information	Removed the increase in airports introducing digital signage and electronic monitors
Provision of information	"Smartphone" was specifically mentioned as a highly convenient tool.
Improve customer service skills	Regarding employee supporter training, we have added that we will be transitioning to recurrent training in the future.	To further improve the skills of employees who have taken the training (approximately 90% of all employees)

V.

How to publish the plan

The information will be published on the official website and made available for viewing at any time.

Mobility and Other Facilitation Initiative Plan 2024

I. Current issues and mid-term response policy

① Regarding the maintenance of facilities and equipment

② Education and training, passenger assistance, information provision, etc.

II. Measures to facilitate mobility, etc.

① Measures necessary to ensure that passenger facilities and vehicles comply with the public transportation mobility facilitation standards

② Measures necessary to comply with the standards prescribed by the competent ministerial ordinances in Article 8, Paragraphs 2 and 3 of the Law regarding the method of providing services using passenger facilities and vehicles, etc.

③ Assisting elderly people, people with disabilities, etc. when boarding and disembarking public transportation, providing guidance at passenger facilities, and other support

④ Providing information necessary for elderly people, people with disabilities, etc. to travel using public transportation

⑤ Necessary education and training to facilitate smooth movement, etc.

⑥ Public relations and awareness-raising activities for users of passenger facilities and vehicles regarding the appropriate consideration required for the smooth use of facilities for the elderly and disabled by the elderly and disabled

III. Measures to be taken in conjunction with II to promote smooth mobility, etc.

IV. Changes from the previous year's plan

V. How to publish the plan

VI. Other matters related to the plan

Departure point

Arrival point

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FDA Members

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Issuance of various certificates

receipt

Boarding certificate

Cancellation/Delay/Diversion Certificate