Mobility and Other Facilitation Initiatives Report 2023

I.

Status of implementation of the previous fiscal year's plan for facilitating mobility, etc.

⑴

Status of implementation of measures to facilitate mobility, etc.

①

Measures necessary to make aircraft conform to the public transport facilitation standards

Applicable aircraft	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year
1. Equipment Updates	All 16 aircraft owned by our company comply with the standards for facilitation of mobility, etc., and we will continue to introduce aircraft that comply with the standards when updating our aircraft in the future.	No new equipment was introduced, but all of the equipment in the fleet complies with the mobility facilitation standards.
2. Ladder etc.	Effectively utilize elevator-equipped passenger step vehicles that became unnecessary due to renovations at Kumamoto Airport	The step vehicle was transferred to Matsumoto Airport, making effective use of the equipment.
	Consider deploying a passenger step vehicle with a lift in a practical manner.	The step vehicles have been deployed at Matsumoto Airport, Kobe Airport, and Nagoya Airport in accordance with practical use.

②

Measures necessary to comply with the standards prescribed by the competent ministerial ordinances under Article 8 Paragraphs 2 and 3 of the Law regarding the method of providing services using aircraft.

countermeasure	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year
Gang ramps, etc.	At airports that have passenger step vehicles with elevators (or lifters), familiarization training will be conducted. In conjunction with future deployment, airports that have not yet created standard operating procedures (SOPs) will create them and conduct operation training. At airports that have already created standard operating procedures (SOPs), they will be revised as appropriate in line with regular equipment inspections and repairs, and operation training will be conducted.	At Matsumoto Airport, where the step vehicle was newly installed, a procedure manual has been created, and the vehicle is being used after training and operation. At airports where the vehicle is already installed, measures are being taken to ensure that there are no shortages of operators.

③

Assisting elderly people, people with disabilities, etc. when boarding and disembarking public transportation, providing guidance at passenger facilities, and other support

countermeasure	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year
1. Reduce the burden of travel	Provide transportation measures that can reduce the emotional burden on not only the elderly and disabled, but also their companions.	Depending on the degree of disability, we exchanged SPOTs with other companies to provide an environment where wheelchair users can board with peace of mind as much as possible.
2. Easy-to-understand guidance and Induction	Increase the number of airports that introduce digital signage and electronic monitors	No new systems were introduced, but airports that already had the system reviewed the display content as appropriate.
	We will assign qualified service assistants and provide training to them so that they can provide services that meet the needs of the times and the wishes of our customers.	Continued to be placed

④

Providing information necessary for elderly people, people with disabilities, etc. to travel using public transportation

countermeasure	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year
1. Provision of information	In order to improve visibility, increase the number of airports that introduce digital signage and electronic monitors.	No new systems were introduced, but airports that already had the system reviewed the display content as appropriate.
	Consider introducing and updating convenient tools to ensure smooth communication with customers.	The deployment of Pocketalks at airports was discontinued, and smartphones with multi-function tools were deployed, starting with Nagoya Airport.
	Braille safety guides will be provided on all aircraft to continuously provide information to visually impaired passengers.	All aircraft were continuously equipped
	Update the content of the pages on our website for "Customers with Disabilities" and "Elderly Customers" as necessary.	Updated appropriately
	Continue to introduce "elevator-equipped passenger step vehicles" in in-flight magazines and on our company website.	Continued to introduce the product on the company's website and in the in-flight magazine.
	In addition to the usual telephone inquiries, inquiries can also be made by email. For customers with hearing or speech disabilities, inquiries can also be made by fax.	The customers who contacted us were able to make their reservations without any problems. Furthermore, the necessary information was passed on to the airport without delay, allowing them to board the flight smoothly.
	We will further enhance the provision of information through our website, social media, and printed materials so that a wide range of customers can use our services with confidence.	In addition to continuously posting information on the website, we also posted information on social media.
	A system will be introduced that allows passengers to attach and send documents necessary for boarding and baggage transport approval via the website.	The system was introduced in June 2023.

⑤

Necessary education and training to facilitate smooth movement, etc.

countermeasure	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year
1. Improve customer service skills	At self-operated airports, we will assign qualified service assistants and provide training to them so that they can provide services that meet the needs of the times and the wishes of customers.	Continued deployment and training
	We assign qualified service assistants as instructors and provide training to provide services that meet the needs of the times and the wishes of our customers.	Continued deployment and training
	We will hold a "Service Dog Seminar" by a lecturer from the Japan Service Dog Association. We will also use the company newsletter to provide knowledge to indirect department employees.	In April 2023, we held a "Service Dog Seminar" with attendees mainly from the airport and cabin departments. We also distributed information to those who had not attended the seminar via the company newsletter to provide knowledge about service dogs.
	We will continue to provide employee assistance training to improve the knowledge and skills of not only flight attendants but also back-office staff in how to assist the elderly and physically disabled in evacuation in the event of an emergency.	This training is being implemented on an ongoing basis, with 90% of employees having taken the course so far.

⑥

Public relations and educational activities for aircraft users regarding the appropriate consideration required for the elderly, disabled, etc. to smoothly use facilities for the elderly, disabled, etc.

countermeasure	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year

⑵

Status of implementation of measures to be taken in conjunction with (1) in order to promote smooth mobility, etc.

⑶

How the report will be published

The information will be published on the official website and made available for viewing at any time.

⑷

Others