Mobility and Other Facilitation Initiatives Report 2022

I.

Status of implementation of the previous fiscal year's plan for facilitating mobility, etc.

⑴

Status of implementation of measures to facilitate mobility, etc.

①

Measures necessary to make aircraft conform to the public transport facilitation standards

Applicable aircraft	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year
1. Equipment Updates	All 16 aircraft owned by our company comply with the standards for facilitation of mobility, etc., and we will continue to introduce aircraft that comply with the standards for facilitation of mobility, etc., when we update our aircraft in the future.	No new equipment was introduced, but all existing equipment complies with the standards for facilitating mobility, etc.
2. Ladder etc.	Consider making extensive use of vehicles with elevators and passenger steps, and deploying them in a way that is practical.	Passenger step vehicles with elevators were used extensively. No transfers were made.
	Consider deploying a passenger step vehicle with a lift in a practical manner.	No relocation was carried out
	For the newly installed passenger step vehicles with lifts, fluorescent tape will be attached to make the edges of the stairs more noticeable as a measure to prevent customers from falling off. An automated voice guide (talk navi) will also be installed to prevent customers from falling off the stairs when going up or down.	Fluorescent tape was applied and the automated voice guide (TalkNavi) was grounded.
3. Installation, etc.	Consider installing low counters at airports scheduled for renovation.	A low counter was installed at Kumamoto Airport.

②

Measures necessary to comply with the standards prescribed by the competent ministerial ordinances under Article 8 Paragraphs 2 and 3 of the Law regarding the method of providing services using aircraft.

countermeasure	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year
Gang ramps, etc.	At airports where passenger step vehicles with elevators have been introduced, familiarization training will be conducted. For airports where they have not yet been developed, standard operating procedures (SOPs) will be created in preparation for future deployment, and operation training will be conducted. Standard operating procedures (SOPs) will be revised to reflect regular equipment inspections and repairs, and operation training will be conducted.	Familiarization training was conducted at airports where elevator-equipped passenger step vehicles have been introduced. No transfer was conducted.
	At airports where lift-equipped step vehicles are introduced, operation is carried out after familiarization training on how to operate them based on existing standard operating procedures (SOPs).	Familiarization training was conducted at airports where lift-equipped step vehicles have been introduced.

③

Assisting elderly people, people with disabilities, etc. when boarding and disembarking public transportation, providing guidance at passenger facilities, and other support

countermeasure	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year
1. Reduce the burden of travel	Provide transportation measures that can reduce the emotional burden on not only the elderly and disabled, but also their companions.	Depending on the degree of disability, we implemented SPOT exchanges with other airlines to provide a safe and comfortable environment for wheelchair users as much as possible. A new lift was installed at the Kochi Airport branch along with a step car.
2. Easy-to-understand guidance and Induction	The following initiatives will be implemented to improve visibility: Nagoya Airport: Continuous review of signage (digital signage) content Shizuoka Airport: Introduction of signage Hanamaki Airport: Introduction of electronic monitors Kumamoto Airport: Introduction of electronic monitors	The signage content at Nagoya Airport was regularly reviewed and the latest information was posted. Electronic monitors introduced at Kumamoto Airport and Chubu Airport The introduction of signage at Shizuoka Airport and electronic monitors at Hanamaki Airport was postponed.
	Introduction of equipment and forms with improved operability and visibility Automatic KIOSK Boarding pass Receipts and various forms	The kiosks are being updated one after another, with the update at Kumamoto Airport and the introduction at Chubu Airport completed. The design of boarding passes and various forms has been revamped to improve visibility of flight numbers, gates, etc.
	At airports where facility renovations are planned, we will consider installing low counters that will enable face-to-face service for customers who remain in wheelchairs.	A low counter was installed at Kumamoto Airport.
	Continue to assign qualified service attendants to self-operated airports.	Continuing to employ qualified service assistants

④

Providing information necessary for elderly people, people with disabilities, etc. to travel using public transportation

countermeasure	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year
1. Provision of information	Improve easy-to-understand signs, guidance, and announcement techniques at airports.	Illustrations were introduced to the boarding guide design at the gates and made uniform across all airports.
	Consider introducing and updating convenient tools to ensure smooth communication with customers.	Continued consideration of introducing and updating highly convenient communication tools
	Braille safety guides will be provided on all aircraft to continuously provide information to visually impaired passengers.	Braille safety guides continued to be installed on all aircraft.
	Create an entry for "Assistance" on the company's website, and within that create dedicated pages for "Customers with Disabilities" and "Elderly Customers." Update the content of these pages as necessary.	The dedicated pages for "Customers with Disabilities" and "Elderly Customers" have been revamped with a focus on making them easier to understand.
	The company will set up a page on its website introducing the "elevator-equipped passenger step vehicle" and distribute announcements and also introduce the vehicle in its in-flight magazine.	The "elevator-equipped passenger step vehicle" was introduced on the company's website in April 2022, in a press release, and in an in-flight magazine.
	In addition to the usual telephone inquiries, we will also accept inquiries by email. In addition, we will continue to accept inquiries by fax for customers with hearing or speech disabilities.	We continued to accept reservations by email and fax, and customers who contacted us were able to make reservations without any problems. In addition, necessary information was passed on to the airport without delay, allowing passengers to board smoothly.
	We will further improve the information we provide through our website, social media, and printed materials so that a wide range of customers can use our services with confidence.	In addition to continuously posting information on the website, information was also posted on social media.

⑤

Necessary education and training to facilitate smooth movement, etc.

countermeasure	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year
1. Improving customer service skills at the airport	At self-operated airports, we will assign qualified service assistants and provide training to them so that they can provide services that meet the needs of the times and the wishes of customers.	At least one person qualified as a service assistant was assigned to each self-operated airport, and the qualified person provided training to unqualified staff.
	For new and annual regular training, passenger service staff will receive lectures and practical training based on the service attendant textbook from qualified service attendants. This education will also be expanded to airport staff other than passenger service staff, in an effort to educate employees and improve the quality of service.	Qualified service attendants served as instructors and provided training based on the service attendant textbook. This training was expanded to airport staff other than passenger service staff in an effort to improve the quality of service.
	In the indirect departments of the airport division, promote the acquisition of new service assistant qualifications and lead the improvement of education and services at all airports.	The number of certified service assistants in the airport indirect department was increased by two to five, and one person outside the airport indirect department also maintained his/her qualification and conducted awareness-raising activities regarding barrier-free access.

⑥

Public relations and educational activities for aircraft users regarding the appropriate consideration required for the elderly, disabled, etc. to smoothly use facilities for the elderly, disabled, etc.

countermeasure	Contents of the current plan (Plan period and main contents of the project)	Status of implementation in the previous fiscal year

⑵

Status of implementation of measures to be taken in conjunction with (1) in order to promote smooth mobility, etc.

⑶

How the report will be published

The information will be published on the official website and made available for viewing at any time.

⑷

Others