Report on Efforts to Facilitate Mobility, etc. 2021
(2021)
| address | 1-3 Sakaemachi, Aoi Ward, Shizuoka City, Shizuoka Prefecture |
|---|---|
| Company name: Corporation | Fuji Dream Airlines |
| Representative name | President and CEO: Shunichi Kusunoki |
I.
Status of implementation of the previous fiscal year's plan for facilitating mobility, etc.
⑴
Status of implementation of measures to facilitate mobility, etc.
①
Measures necessary to make aircraft conform to the public transport facilitation standards
| Applicable aircraft | Contents of the current plan (Plan period and main contents of the project) |
Status of implementation in the previous fiscal year |
|---|---|---|
| 1. Equipment Updates | All 16 aircraft owned by our company comply with the standards for facilitation of mobility, etc., and we will continue to introduce aircraft that comply with the standards for facilitation of mobility, etc., when we update our aircraft in the future. |
No new equipment was introduced, but all existing equipment complies with the standards for facilitating mobility, etc. |
| 2. Ladder etc. | Consider deploying vehicles with elevators and passenger steps in a more practical manner. |
The passenger step vehicle with elevator deployed at Shizuoka Airport was transferred to Kobe Airport, which has an open spot operation, due to the addition of PBBs, and began operation there. |
Increase deployment of passenger step vehicles with lifts |
Two units will be installed at Nagoya Airport and one at New Chitose Airport. |
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For the newly installed passenger step vehicles with lifts, fluorescent tape will be attached to make the edges of the stairs more noticeable as a measure to prevent customers from falling off. In addition, an automated voice guidance system (talk navi) will be installed to prevent customers from falling off the stairs when going up or down. |
Talk Navi is installed on the three additional upper and lower tiers. Fluorescent paint has been applied to one of the CTS units. |
②
Measures necessary to comply with the standards prescribed by the competent ministerial ordinances under Article 8 Paragraphs 2 and 3 of the Law regarding the method of providing services using aircraft.
| countermeasure | Contents of the current plan (Plan period and main contents of the project) |
Status of implementation in the previous fiscal year |
|---|---|---|
| 1. Ladder etc. | At airports where elevator-equipped passenger step vehicles are introduced, familiarization training will be conducted before the vehicles go into operation. In addition, a standard operating procedure (SOP) will be created and operation training will be conducted. | Conduct thorough training to master the operation, create a procedure manual (SOP) and start operation |
| At airports where lift-equipped passenger step vehicles are introduced, passengers will undergo training to familiarize themselves with how to operate the vehicles based on existing standard operating procedures (SOPs). | Training was conducted based on the procedure manual, and the number of operators was gradually increased. |
③
Assisting elderly people, people with disabilities, etc. when boarding and disembarking public transportation, providing guidance at passenger facilities, and other support
| countermeasure | Contents of the current plan (Plan period and main contents of the project) |
Status of implementation in the previous fiscal year |
|---|---|---|
| 1. Easy-to-understand guidance and Induction |
The following initiatives will be implemented to improve visibility: Nagoya Airport: Revision of signage (digital signage) content Shizuoka Airport: Introduction of signage Hanamaki Airport: Introduction of electronic monitors |
The signage content at Nagoya Airport has been revised to display the latest information and status. Shizuoka Airport and Hanamaki Airport have been postponed to the next fiscal year. |
| In conjunction with the update of the self-service check-in machines (KIOSK), we will review their operability. | The implementation date has been decided and usability is currently being verified. | |
| Revise the information printed on boarding passes to make them more visible | We are currently adjusting the design of the flyer (enlarging the flight number and seat number). | |
| At Shizuoka Airport, low counters will be installed that will enable wheelchair users to be served face-to-face. | Renovations completed, operation to begin in September 2021 | |
| Deploying qualified service attendants at airports operated independently by our affiliated companies | Continue to assign at least one person to each independent airport |
④
Providing information necessary for elderly people, people with disabilities, etc. to travel using public transportation
| countermeasure | Contents of the current plan (Plan period and main contents of the project) |
Status of implementation in the previous fiscal year |
|---|---|---|
| 1. Provision of information | We will further improve the information provided on our website and in print so that a wide range of customers can use our services with confidence. | Continuously disseminating information on the website |
| Improve easy-to-understand displays, guidance, and announcement techniques at airports | A counter with pictograms has been installed at Shizuoka Airport. Instead of audio, guidance will be provided through posters and written digital signage. |
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| Consider introducing highly convenient tools to ensure smooth communication with customers. | Simple writing boards and mobile devices have been installed and updated, allowing customers to communicate without having to move around. | |
| Braille safety guides will be provided on all aircraft to continuously provide information to visually impaired passengers. | Continuously carried out | |
| We will continue to provide a "Fax Reservation Service" that can be used by customers with hearing or speech disabilities, and will announce this on our website. (Advance discount fares including "Discount Fares for People with Disabilities" can be reserved *Web-only fares are not included) |
We have posted information on our website. In addition, we were unable to provide information in the in-flight magazine, service guide, and other printed materials, so we postponed it until next year. | |
| The company has set up a dedicated page on its website called "Assistance" for customers with disabilities and elderly customers. Inquiries can be made via telephone and the website, and a dedicated fax number is also available for customers with hearing or speech disabilities. | Customers who contacted us were able to make their reservations without any problems. The call center also handed over their requests to the airport without delay, allowing them to board the plane smoothly. In addition, the dedicated fax service will continue to be available. |
⑤
Necessary education and training to facilitate smooth movement, etc.
| countermeasure | Contents of the current plan (Plan period and main contents of the project) |
Status of implementation in the previous fiscal year |
|---|---|---|
| 1. Improving customer service skills at the airport | Deploying qualified service attendants at airports operated independently by our affiliated companies and providing training to them to provide services that meet the needs of the times and the wishes of customers. | At least one service attendant will be assigned to each airport, and training will be provided to unqualified staff. |
| For new and annual regular training, passenger service staff will receive lectures and practical training based on the service attendant textbook from qualified service attendants. This education will also be expanded to airport staff other than passenger service staff, in an effort to educate employees and improve the quality of service. | The training is taught by qualified caregivers and is based on the caregiver textbook. Many airport staff members understood the service and worked to improve the quality of their service. |
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| In the indirect departments of the airport division, we will promote the acquisition of new service assistant qualifications and lead the improvement of education and services at all airports. | Maintained and educated four qualified personnel in the indirect department of the airport division and one qualified personnel outside the department | |
| 2. Improving in-flight emergency response skills | We will continue to provide employee assistance education, and strive to improve knowledge and skills regarding assisting the elderly and physically disabled in the escape of emergency personnel. | Due to the COVID-19 pandemic, some content has been revised and implemented. |
⑥
Public relations and educational activities for aircraft users regarding the appropriate consideration required for the elderly, disabled, etc. to smoothly use facilities for the elderly, disabled, etc.
| countermeasure | Contents of the current plan (Plan period and main contents of the project) |
Status of implementation in the previous fiscal year |
|---|---|---|
⑵
Status of implementation of measures to be taken in conjunction with (1) in order to promote smooth mobility, etc.
<Measures to be taken>
①
Share "customer feedback" with relevant internal sections, including our affiliated companies, to raise awareness of barrier-free access and reflect it in training programs.
②
We will listen to opinions from external customers and disability organizations, provide opportunities for feedback within the company, and consider providing services that meet the diverse needs of our customers.
③
Establish an internal system for promoting barrier-free environments
<Implementation status>
①
Each time, we introduced and shared information with the target airports, considered ways to improve customer service, and reflected this in operational improvements.
②
Unable to hold due to COVID-19. Exchange of opinions with Mirairo users
③
The IT Strategy Department was approached about introducing Mirairo. Mirairo-related measures were shared at the passenger instructor meeting.
⑶
How the report will be published
Posting on our official website
⑷
Others
II.
Status of progress in facilitating air travel, etc.
(As of March 31, 2022)
- Number of aircraft used for business purposes: 16
- Number of aircraft that comply with the Public Transportation Mobility Standards Ordinance: 16
- Number of aircraft with 30 or more seats: 16
- Number of aircraft with adjustable armrests: 16
- Number of aircraft equipped with flight information facilities: 16
- Number of aircraft with 60 or more seats: 16
- Number of wheelchair-equipped aircraft: 16
- Number of aircraft with 2 or more aisles: 0
- Number of aircraft with accessible toilets: 0
III.
Matters related to the requirements stipulated in Article 6-2 of the Enforcement Regulations of the Law Concerning Promotion of Smooth Mobility for the Elderly, Disabled, etc.
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⑴
The average number of passengers transported per year for the past three fiscal years is 10 million or more.
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⑵
The average number of passengers transported per year for the past three fiscal years is between 1 million and 10 million, and any of the following applies:
①
Not a small or medium-sized business
②
A public transport operator, etc., which is a large corporation, owns 50% or more of the company's stock, or is a small or medium-sized enterprise that has invested 50% or more in the company
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