Mobility and Other Facilitation Initiative Plan 2023

II.

Measures to facilitate mobility, etc.

①

Measures necessary to ensure that passenger facilities and vehicles comply with the public transportation mobility facilitation standards

Target passenger facilities and Vehicles etc.	Plan Contents (Plan period and main contents of the project)
1. Equipment Updates	All 16 aircraft owned by our company comply with the standards for facilitation of mobility, etc., and we will continue to introduce aircraft that comply with the standards when updating our aircraft in the future.
2. Ladder etc.	Effective use of elevator-equipped passenger step vehicles that became unnecessary due to renovations at Kumamoto Airport Consider deploying passenger step vehicles with lifts in a practical manner.

②

Measures necessary to comply with the standards prescribed by the competent ministerial ordinances in Article 8, Paragraphs 2 and 3 of the Law regarding the method of providing services using passenger facilities and vehicles, etc.

countermeasure

Plan Contents (Plan period and main contents of the project)

1. Ladder etc.

At airports that have passenger step vehicles with elevators (or lifters), familiarization training will be conducted. In conjunction with future deployment, airports that have not yet created standard operating procedures (SOPs) will create them and conduct operation training. At airports that have already created standard operating procedures (SOPs), they will be revised as appropriate in line with regular equipment inspections and repairs, and operation training will be conducted.

③

Assisting elderly people, people with disabilities, etc. when boarding and disembarking public transportation, providing guidance at passenger facilities, and other support

countermeasure	Plan Contents (Plan period and main contents of the project)
1. Reduce the burden of travel	Provide transportation measures that can reduce the emotional burden on not only the elderly and disabled, but also their companions.
2. Easy-to-understand guidance and Induction	Increase the number of airports that introduce digital signage and electronic monitors We will assign qualified service assistants and provide training to them so that they can provide services that meet the needs of the times and the wishes of our customers.

④

Providing information necessary for elderly people, people with disabilities, etc. to travel using public transportation

countermeasure

Plan Contents (Plan period and main contents of the project)

1. Provision of information

In order to improve visibility, increase the number of airports that introduce digital signage and electronic monitors. Consider introducing and updating convenient tools to ensure smooth communication with customers. Braille safety guides will be provided on all aircraft to continuously provide information to visually impaired passengers. Update the content of the pages on our website for "Customers with Disabilities" and "Elderly Customers" as necessary. Continue to introduce "elevator-equipped passenger step vehicles" in in-flight magazines and on our company website. In addition to the usual telephone inquiries, inquiries can also be made by email. For customers with hearing or speech disabilities, inquiries can also be made by fax. We will further enhance the provision of information through our website, social media, and printed materials so that a wide range of customers can use our services with confidence. A system will be introduced that allows passengers to attach and send documents necessary for boarding and baggage transport approval via the website.

⑤

Necessary education and training to facilitate smooth movement, etc.

countermeasure

Plan Contents (Plan period and main contents of the project)

1. Improving customer service skills at the airport

At self-operated airports, we will assign qualified service assistants and provide training to them so that they can provide services that meet the needs of the times and the wishes of customers. We assign qualified service assistants as instructors and provide training to provide services that meet the needs of the times and the wishes of our customers. We will hold a "Service Dog Seminar" by a lecturer from the Japan Service Dog Association. We will also use the company newsletter to provide knowledge to indirect department employees. We will continue to provide employee assistance training to improve the knowledge and skills of not only flight attendants but also back-office staff in how to assist the elderly and physically disabled in evacuation in the event of an emergency.

⑥

Public relations and awareness-raising activities for users of passenger facilities and vehicles regarding the appropriate consideration required for the smooth use of facilities for the elderly and disabled by the elderly and disabled

countermeasure	Plan Contents (Plan period and main contents of the project)

III.

Measures to be taken in conjunction with II to promote smooth mobility, etc.

Together with the CS Promotion Office, we will implement the following initiatives:

• We will take up barrier-free-related matters from "customer feedback" and reflect them in our training programs, as well as introduce and update equipment.

IV.

Changes from the previous year's plan

Target passenger facilities and Vehicles, etc. or measures	What's changed	reason
Gang ramps, etc.	Removed passenger step lifts to prevent passengers from falling off the vehicle.	Because the measures were completed during fiscal year 2022
Facilities etc.	The consideration of installing a low counter has been removed.	There are no airports scheduled for renovation in fiscal year 2023.
Easy-to-understand guidance and guidance	The introduction of devices and forms that have been reviewed for ease of use and visibility has been removed.	The issue was resolved during fiscal year 2022.
Provision of information	A system will be introduced that allows passengers to attach and send documents necessary for boarding and baggage transport approval via the website.	Currently, we only accept faxes, but to accommodate the increasing number of customers who wish to use other methods

V.

How to publish the plan

The information will be published on the official website and made available for viewing at any time.

VI.

Other matters related to the plan