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  1. Official TOP
  2. Company Information
  3. Safety Initiatives
  4. Efforts to Facilitate Mobility, etc.
  5. Mobility and Other Facilitation Initiative Plan 2020

Mobility and Other Facilitation Initiative Plan 2020

June 30, 2020

address 1-3 Sakaemachi, Aoi Ward, Shizuoka City, Shizuoka Prefecture
Business name Fuji Dream Airlines Co., Ltd.
Representative name President and CEO: Shunichi Kusunoki

I.
Current issues and mid-term response policy

①
Regarding the maintenance of facilities and equipment

  • All aircraft currently operated by our company meet the standards for facilitation of travel, etc., and in the future, when we update our aircraft, we will introduce aircraft that meet the standards for facilitation of travel, etc.
  • Although it meets the standards for mobility support measures at destination airports, in order to improve convenience for wheelchair users and elderly customers and to ensure safety, a passenger step vehicle with an elevator was developed and introduced at Nagoya Airport in 2019. In the future, it will be expanded to other airports, and will be introduced at Kumamoto Airport and Shizuoka Airport in 2020.
  • In case passenger boarding bridges cannot be used, a passenger step vehicle with a lift will be introduced at Matsumoto Airport in fiscal 2020.

②
Education and training, passenger assistance, information provision, etc.

  • We will improve the route to airport counters and self-service check-in machines for wheelchair users, and create a safe and easy-to-use environment (from fiscal 2020 onwards)
  • We will strive to ensure smooth communication with customers by making the internet and airport guide signs easier to understand, and encouraging the use of various tools such as writing boards and Pocketalk, which are installed at all airports. We will also consider introducing more convenient tools (from fiscal 2020).
  • We will encourage airport staff to obtain service assistant qualifications in order to increase the number of qualified personnel, and from fiscal 2021, we will continue to promote the improvement of services by using an educational program that conforms to the Ministry of Land, Infrastructure, Transport and Tourism's customer service training model program.
  • Continue to provide employee assistance training to prepare employees to assist the elderly and physically disabled in escaping during an emergency (first training session held in FY2018, ongoing since then).

II.
Measures to facilitate mobility, etc.

①
Measures necessary to ensure that passenger facilities and vehicles comply with the public transportation mobility facilitation standards

Applicable passenger facilities and vehicles Plan Contents
(Plan period and main contents of the project)
1. Equipment Updates
  • All 16 aircraft owned by our company comply with the standards for facilitation of mobility, etc., and we will continue to introduce aircraft that comply with the standards for facilitation of mobility, etc., when we update our aircraft in the future.
2. Ladder etc.
  • Two passenger step vehicles with elevators will be introduced in fiscal year 2020 (Kumamoto Airport, Shizuoka Airport)
    At Kumamoto Airport, an assist stretcher has already been deployed to support passenger step vehicles with elevators.
  • One passenger step vehicle with lift will be introduced in fiscal year 2020 (Matsumoto Airport)
  • In order to prevent customers from falling off our passenger step vehicles, we will attach fluorescent tape to make the edges of the stairs more noticeable, and we will install automated voice guidance systems (talk navi) on all models to raise awareness and prevent customers from falling off the steps (FY2020).

②
Assisting elderly people, people with disabilities, etc. when boarding and disembarking public transportation, providing guidance at passenger facilities, and other support

countermeasure Plan Contents
(Plan period and main contents of the project)
1. Easy to understand
Guidance and guidance
  • At Nagoya Airport, a trial will be conducted in fiscal 2020 to improve visibility by using digital signage and introducing pictograms, with the aim of expanding this to all airports in service from fiscal 2021 onwards.
  • We have staffed airports operated independently by our affiliated companies with certified service assistants, and we strive to improve the quality of customer guidance and direction while providing training to airport staff.

③
Providing information necessary for elderly people, people with disabilities, etc. to travel using public transportation

countermeasure Plan Contents
(Plan period and main contents of the project)
1. Provision of information

    The initiatives for fiscal 2020 are as follows:

  • For customers with hearing or speech disabilities, we also accept reservations by fax, and will inform you of this on our website (as a general rule, only "disability discount fares" can be reserved).
  • Improve easy-to-understand displays, guidance, and announcement techniques at airports
  • Promote the use of various tools such as writing boards and Pocketalk that are installed at all airports. Also, consider introducing more convenient tools to further facilitate smooth communication with customers.
  • Braille safety guides will be installed on all aircraft to provide information to visually impaired passengers.

⑤
Necessary education and training to facilitate smooth movement, etc.

countermeasure Plan Contents
(Plan period and main contents of the project)
1. Improving customer service skills at the airport

    The initiatives for fiscal 2020 are as follows:

  • At the 13 airports that have been made self-operated by our affiliated companies, we will assign at least one person with a service attendant qualification and encourage employees to obtain the qualification.
  • For new and annual regular training, passenger service staff will receive lectures and practical training based on the service attendant textbook from qualified service attendants. This education will also be expanded to airport staff other than passenger service staff, in an effort to educate employees and improve the quality of service.
  • In the indirect departments of the airport division, we will promote the acquisition of new service assistant qualifications and lead the improvement of education and services at all airports.
2. Improving in-flight emergency response skills
  • We will continue to provide employee assistance education, and strive to improve knowledge and skills regarding assisting the elderly and physically disabled in the escape of emergency personnel.

III.
Measures to be taken in conjunction with II to promote smooth mobility, etc.

  • Collect and share opinions from relevant sections within the company, including our affiliated companies, to raise awareness of barrier-free issues and reflect them in training programs.
  • We will listen to opinions from external customers and disability organizations, provide opportunities for feedback within the company, and consider providing services that meet the diverse needs of our customers.
  • Establish an internal system for promoting barrier-free environments

IV.
Changes from the previous year's plan

Target passenger facilities, vehicles, etc. or measures What's changed reason

V.
How to publish the plan

The information will be published on the official website and made available for viewing at any time.

VI.
Other matters related to the plan

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