Changes/Cancellations (Refunds)
Change/Cancel Method
- Changes/cancellations can be made via the FDA website, the FDA call center, or at airport counters. Changes must be made before the departure time of the booked flight.
- You will need your reservation number to complete the procedure.
- Cancellation fees can be found here
Notice/Information
- Depending on the fare, reservations cannot be changed. Please check here for details.
- The passenger name on the reservation cannot be changed.
- Airline tickets and fare vouchers may only be used by the person named on them.
- Reserved tickets and fare tickets are valid only for the reserved flight.
- For tickets where reservations can be changed, the new reservation will be the valid reservation.
- For more information, please contact the FDA Call Center.
Navi Dial 0570-55-0489 (Business hours 7:00-20:00, open every day)- Calls made to this number are recorded to improve the quality of our telephone service and to confirm the content of the calls.
How to change/add/cancel/refund online
Click "Check / Purchase / Change / Check-In" on the top page, then enter your reservation details on the booking inquiry screen to complete your request.
How to change your flight
- On the reservation details screen, click the "Change" button for the flight you wish to change.
- Please select your desired boarding date, departure and arrival points and proceed with the procedure.
- Reservation changes after payment are only possible if you select a fare that allows reservation changes and the payment method is credit card.
- Please note that the fare amount may change depending on the changed boarding date (period A to C).
How to add/cancel flights
[Adding a flight *Can only be added before payment]
- Click the "Add Flight" button on the reservation details screen.
- On the flight selection screen, select your desired boarding date, departure city, and arrival city and proceed with the procedure.
[If you cancel your flight]
- On the reservation details screen, click the "Cancel Flight" button.
- On the flight cancellation selection screen, check the applicable flight and click the "Next" button.
- Click on the "Cancel Flight" button
- Cancellation after payment will incur a set fee. Click here for details
How to add/remove passengers
[Adding passengers *Can only be added before payment]
- Click the "Add passenger" button on the reservation details screen
- On the additional passenger number selection screen, select the number of passengers and proceed with the procedure.
[If you cancel a passenger]
- Click the "Passenger Cancellation" button on the reservation details screen
- On the passenger cancellation selection screen, select the passenger you wish to cancel using the radio button.
How to cancel a reservation
[When cancelling a reservation]
- On the reservation details screen, click the "Cancel Flight" button.
- On the flight cancellation selection screen, check the applicable flight and click the "Next" button.
- Click on the "Cancel Flight" button
Refund Method
Refund methods and reception locations vary depending on the payment method.
Please check the refund method for each payment method and then proceed with the procedure.
Credit card
| Refund Method | |
|---|---|
| The refund will be made to the credit card used for payment. | |
| Refund acceptance | |
| FDA official website (PC/smartphone/mobile) FDA Call Center |
Airport counter |
| Refund Deadline | |
Limited to within one month from the date of cancellation
|
|
| Refund fee | |
| No refund fee will be charged | |
| Cancellation Fee | |
| If you cancel a purchased ticket, a cancellation fee will be charged. The cancellation fee for each fare is Here |
|
| What you need | |
| - | You will need your reservation number |
| Refund Method | The refund will be made to the credit card used for payment. | |
|---|---|---|
| Refund acceptance | FDA official website (PC/smartphone/mobile) FDA Call Center |
Airport counter |
| Refund Deadline | Limited to within one month from the date of cancellation
|
|
| Refund fee | No refund fee will be charged | |
| Cancellation Fee | If you cancel a purchased ticket, a cancellation fee will be charged. The cancellation fee for each fare is Here |
|
| What you need | - | You will need your reservation number |
convenience store
| Refund Method | |
|---|---|
| cash | |
| Refund acceptance | |
| FDA official website (PC/smartphone/mobile) FDA Call Center |
Airport counter |
| Refund Deadline | |
Limited to within one month from the earlier of the cancellation date or the departure date of the reserved flight.
|
|
| Refund fee | |
| No refund fee will be charged | |
| Cancellation Fee | |
| If you cancel a purchased ticket, a cancellation fee will be charged. The cancellation fee for each fare is Here |
|
| What you need | |
|
|
| Refund Method | cash | |
|---|---|---|
| Refund acceptance | FDA official website (PC/smartphone/mobile) FDA Call Center |
Airport counter |
| Refund Deadline | Limited to within one month from the earlier of the cancellation date or the departure date of the reserved flight.
|
|
| Refund fee | No refund fee will be charged | |
| Cancellation Fee | If you cancel a purchased ticket, a cancellation fee will be charged. The cancellation fee for each fare is Here |
|
| What you need |
|
|
Convenience store (bank transfer)
| Refund Method |
|---|
| Bank transfer |
| Refund acceptance |
| FDA official website (PC/smartphone/mobile) FDA Call Center (Navi Dial 0570-55-0489 Business hours 7:00-20:00) |
| Refund Deadline |
Limited to within one month from the date of cancellation
|
| Refund fee |
| No refund fee will be charged |
| Cancellation Fee |
| If you cancel a purchased ticket, a cancellation fee will be charged. The cancellation fee for each fare is Here |
| What you need |
|
| Refund Method | Bank transfer |
|---|---|
| Refund acceptance | FDA official website (PC/smartphone/mobile) FDA Call Center (Navi Dial 0570-55-0489 Business hours 7:00-20:00) |
| Refund Deadline | Limited to within one month from the date of cancellation
|
| Refund fee | No refund fee will be charged |
| Cancellation Fee | If you cancel a purchased ticket, a cancellation fee will be charged. The cancellation fee for each fare is Here |
| What you need |
|
travel agency
| Refund Method |
|---|
| Payment is accepted at the store |
| Refund acceptance |
| Store where payment was made |
| Refund Deadline |
Limited to within one month from the date of cancellation
|
| Refund fee |
| No refund fee will be charged |
| Cancellation Fee |
| If you cancel a purchased ticket, a cancellation fee will be charged. The cancellation fee for each fare is Here |
| What you need |
|
| Refund Method | Payment is accepted at the store |
|---|---|
| Refund acceptance | Store where payment was made |
| Refund Deadline | Limited to within one month from the date of cancellation
|
| Refund fee | No refund fee will be charged |
| Cancellation Fee | If you cancel a purchased ticket, a cancellation fee will be charged. The cancellation fee for each fare is Here |
| What you need |
|
For more information, please contact the FDA Call Center.
If you have any other questions,
FDA Call Center (Navi Dial "4" 0570-55-0489 Business hours 7:00-20:00) Please contact us
- Calls made to this number are recorded to improve the quality of our telephone service and to confirm the content of the calls.
Special changes/refunds
If a customer is unable to travel due to illness or other reasons, we will provide the following special arrangements:
- We accept reservation changes up to 30 days after the day after the scheduled boarding date.
- No change/refund fees will be applied
- If you wish to make changes or request a refund due to illness or other reasons, you will need to submit a doctor's certificate (stating that you will not be able to board the booked flight).
- We will not be able to accept any refunds after the refund procedure has been completed.
- For Individual Inclusive Travel Discount Fares (IIT) and group tickets, the travel agency's travel conditions apply. Please contact the travel agency where you made the purchase to inquire about changes/refunds.
Involuntary changes/refunds
If your flight is cancelled or significantly delayed due to bad weather or other reasons, we will assist you in rescheduling your reservation or providing a refund.
Changes due to bad weather etc.
If your scheduled flight falls under any of the following circumstances due to bad weather (force majeure) such as a typhoon or snowfall, we will allow you to change your reserved flight without a fee.
- If a flight cancellation/major delay is confirmed
- When the FDA announces on its website that it expects impacts from typhoons, heavy snow, etc.
[Reservation change period]
- Please complete the change procedure within 5 days of the original scheduled departure date.
- You may change to another flight on the same route/direction within 30 days of the day after your original departure date if there are seats available.
[If a fare difference occurs due to a reservation change]
- For tickets with non-changeable fares, no adjustments will be made even if there is a difference in price.
[Reservation change procedures]
- FDA official website (PC site/smartphone site)
- FDA Call Center
0570-55-0489 (Business hours: 7:00-20:00, open every day)- IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください
- Please contact the Navi Dial "4"
- FDA Airport Counter
Available at the FDA airport counter
Refunds due to bad weather etc.
If your flight falls under any of the following circumstances due to bad weather (force majeure) such as a typhoon or snowfall, we will refund the full ticket price without any handling fees.
- If a flight cancellation/major delay is confirmed
- When the FDA announces on its website that it expects impacts from typhoons, heavy snow, etc.
[Refund period]
- Please complete the refund procedure within 30 days from the day after the scheduled departure date.
[Refund amount]
- Before the trip begins: Full refund of the fare/charge received
- After travel has commenced: Full fare/fees for unused segments will be refunded
[Refund acceptance]
- FDA official website (PC site/smartphone site)
- FDA Call Center
0570-55-0489 (Business hours: 7:00-20:00, open every day)- IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください
- Please contact the Navi Dial "4"
- FDA Airport Counter
Available at the FDA airport counter
Notice/Information
- Travel fares (group tickets, package tour tickets, and other travel tickets) will be refunded at the store where they were purchased.
- If you paid by ticketless payment at a convenience store, you can have the money refunded by contacting the FDA airport counter or the FDA call center via bank account refund.
Notice/Information
- In the event of changes due to bad weather, etc., any expenses incurred (travel expenses/accommodation expenses) will be borne by the customer.
- If your outbound flight is cancelled and your reservation record is different, you can change/refund your return flight at the FDA airport counter or FDA call center.
- Changes to flights on other airlines are not possible.