How to cancel a reservation in the event of an unexpected event such as bad weather
If you wish to cancel a flight due to a significant delay or conditional operation, you can only do so on the FDA website before departure.
If you made a reservation through a travel agency, you can cancel your reservation at the travel agency where you made the payment, at the airport counter, or at the FDA call center. For fare refunds, please process the procedure at the travel agency where you made the payment. For refunds of air tickets that are part of a travel product, please contact the travel agency where you made the purchase.
- If the website announces that your flight is expected to be affected by a typhoon, heavy snow, etc., or if your flight is canceled, significantly delayed, or operated under certain conditions due to bad weather (force majeure).
How to operate a computer
When cancelling a credit card payment
(1) Cancel from reservation details
Click "Cancel Flight" on the reservation details screen.
(2) Select the flight you wish to cancel.
If you wish to cancel all flights, check "Select all flights/Deselect all flights." If you wish to cancel some flights, check only the flights you wish to cancel. Check the flights you wish to cancel and click "Proceed to confirm reservation cancellation."
(3) Check with the guide
Check the notes in the guide and click "Confirm reservation cancellation details"
(4) Confirmation of reservation cancellation
In the reservation cancellation confirmation, check that the "Reservation information before change" and "Reservation information after change" are correct, and click "Confirm reservation cancellation."
(5) Reservation cancellation completed
Your reservation has been cancelled and your credit card has been refunded.
If the refund to your credit card has not been completed, you can make the refund at the airport counter or by bank transfer.
If paying by cash at the airport
(1) Cancel from reservation details
Click "Cancel Flight" on the reservation details screen.
(2) Select the flight you wish to cancel.
If you wish to cancel all flights, check "Select all flights/Deselect all flights." If you wish to cancel some flights, check only the flights you wish to cancel. Check the flights you wish to cancel and click "Proceed to confirm reservation cancellation."
(3) Check with the guide
Check the notes in the guide and click "Confirm reservation cancellation details"
(4) Select the refund method.
When selecting the refund method, select "Refund at airport counter" and click "Next"
(5) Select your preferred airport
Check the box next to the airport where you would like a refund and click "Next."
(6) Confirmation of reservation cancellation
Check that the "Reservation information before change" and "Reservation information after change" are correct, then click "Confirm reservation cancellation."
(7) Reservation cancellation completed
Your reservation has been cancelled. Refund procedures have been completed at the designated airport. Please collect your refund at the designated airport counter within the refund period.
When paying in cash and transferring the refund to a third party account
(1) Cancel from reservation details
Click "Cancel Flight" on the reservation details screen.
(2) Select the flight you wish to cancel.
If you wish to cancel all flights, check "Select all flights/Deselect all flights." If you wish to cancel some flights, check only the flights you wish to cancel. Check the flights you wish to cancel and click "Proceed to confirm reservation cancellation."
(3) Check with the guide
Check the notes in the guide and click "Confirm reservation cancellation details"
(4) Select the refund method.
When selecting the refund method, select "Refund by bank transfer (to a bank account other than the passenger's name)" and click "Next"
(5) Enter document delivery address information
Enter the postal code, address, and name of the person to whom the documents required for the refund procedure should be sent, and click "Next."
(6) Confirm document delivery address information
Check the document delivery address you entered, and if there are no errors, click "Next"
(7) Confirmation of reservation cancellation
Check that the "Reservation information before change" and "Reservation information after change" are correct, then click "Confirm reservation cancellation."
(8) Reservation cancellation completed
Your reservation has been cancelled and the paperwork has been sent. Once you receive the paperwork, please fill it out and return it to us as soon as possible.
When paying in cash and the refund is made to the passenger's own account
(1) Cancel from reservation details
Click "Cancel Flight" on the reservation details screen.
(2) Select the flight you wish to cancel.
If you wish to cancel all flights, check "Select all flights/Deselect all flights." If you wish to cancel some flights, check only the flights you wish to cancel. Check the flights you wish to cancel and click "Proceed to confirm reservation cancellation."
(3) Check with the guide
Check the notes in the guide and click "Confirm reservation cancellation details"
(4) Select the refund method.
When selecting the refund method, select "Refund by bank transfer (passenger's name)" and click "Next"
(5) Enter your account information
Enter the account information required for the refund procedure (financial institution, account number, account name, etc.) and click "Next."
(6) Confirmation of account information
Check the account information you entered, and if there are no errors, click "Next".
(7) Confirmation of reservation cancellation
Check that the "Reservation information before change" and "Reservation information after change" are correct, then click "Confirm reservation cancellation."
(8) Reservation cancellation completed
Reservation cancellation and bank transfer procedures are complete
