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Notices and Information

Due to the renewal of FDA Membership, we were accepting membership information transfer procedures until February 28, 2023.
For customers (member IDs) who did not complete the transfer procedure during the transfer period, we regret to inform you that we will have to cancel their membership.
We ask that existing customers register.

Flight Status

Flight Schedule

How can I check the flight status?

What happens if my flight is cancelled due to bad weather?

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Delays/Cancellations/Diversions

The flight I'm scheduled to take is likely to be affected by the typhoon/heavy snow. When will the flight be cancelled?

Due to bad weather such as a typhoon/heavy snow, the flight I am scheduled to board has not yet been canceled, but can I change or cancel my flight early?

If the flight I'm scheduled to board is delayed/cancelled, will you contact me?

Where can I get a cancellation/delay/divertment certificate?

If the flight I was scheduled to board has been canceled, will I be transferred to another airline's flight or ground transportation, including the Shinkansen?

I would like to make a reservation for a cancelled flight, but the counters are extremely crowded. Is there any other way to make the reservation?

欠航便の手続きをしたいのですが、コールセンターに全然繋がりません。他に手続き方法はありませんか？

My flight is "under weather investigation", what does this mean?

子どもが「キッズドリームサポート(お子様一人旅)」で搭乗予定の便が、目的地変更や引き返しの可能性があると案内がありました。他空港に着陸してしまった場合の対応はどうなりますか？

If my flight is terminated due to landing at an airport other than my intended destination, will FDA cover my transportation costs to my original destination?

My flight has returned to the departure airport. What will happen to my ticket?

My outbound flight has been cancelled. Can I change or get a refund for my return flight along with my outbound flight?

If I am unable to make my connecting flight due to a delay or change of destination, can I get an alternative flight?

What should I do if I am unable to board an FDA flight due to a delay/cancellation/suspension of regular transportation (train/bus/ship, etc.) other than an FDA flight?

According to the weather forecast, the weather was clearly not good and operations were likely to be affected, but the decision to cancel the flight was not made until just before departure. Why couldn't the decision be made earlier?

My flight was cancelled due to bad weather, but all other airlines' flights are operating. Why is there such a discrepancy?

If I incur any out-of-pocket expenses or losses other than travel expenses due to a flight delay/cancellation, will FDA compensate me?

遅延/欠航により、便を振り替えたため、診断書の有効期限を超過してしまいました。元の診断書のままで振替便に搭乗することはできますか？

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Reservation/Purchase

Reservation changes/cancellations/refunds

Receipt/Certificate

Seat reservation

Checked baggage

ペットのお預け

Need help?
customer

Injured or ill passengers

Flight status
(Delay/Cancellation/Diversion)

FDAメンバーズ

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