Refund/cancellation process and refund procedure after credit card payment

Credit card refund process

If you cancel an airline ticket purchased with a credit card, the refund process will be as follows:

1. The customer contacts the FDA to inform them that they wish to cancel their purchased ticket.
2. The FDA will contact the customer's credit card company via the payment processing company to request the cancellation of the payment.
3. Your credit card company will refund the amount to you.

Regarding 1, please contact us via the FDA website or call center. We will immediately begin the procedure for 2 when you contact us.

The day after the credit card payment is made, the card company processes the sales

The card company will record the sales receipt the day after you purchase the FDA airline ticket with your credit card.
Therefore, in order to cancel a sale that has already been recorded due to a refund (cancellation), Immediately give a full refund It will be

If you cancel due to your own reasons, a cancellation fee will be charged.

FDA charges a cancellation fee if you cancel your ticket for personal reasons.
Cancellation fees are charged for credit card payments. After the refund procedure begins, a new cancellation fee will be charged to your credit card.
The cancellation fee is charged to your credit card at the same time as the purchase, so if your card company provides an advance notification service, you will be notified at this time.

The timing of the actual refund will vary depending on when the refund was processed.

Once the card company receives the refund (cancellation) request from the FDA, they will begin the refund process to the customer.
The completion date of the refund process (the timing of the refund) will vary depending on the closing date set by the card company.

▼ Case where the closing date is the 15th of each month and payment (refund) is made on the 10th of the following month

Depending on the timing of the refund process, it may take up to two months to complete, such as the purchase being charged once and then refunded the following month.