Privacy Policy

Fuji Dream Airlines Co., Ltd. (hereinafter referred to as "our company") recognizes the importance of personal information (see "2. Scope of Application" for definition) and believes that protecting personal information is a social responsibility. We will comply with laws and regulations and internal company rules regarding personal information and will properly acquire, use, and manage the personal information we handle.

1. This privacy policy describes the policy that we follow when handling personal information or similar information entrusted to us by our customers in relation to the various services we provide.

2. Personal information as referred to in this Privacy Policy is a collective term for the information set out in the following items:

   1. Information falling under the definitions of each item of Article 2, Paragraph 1 of the Personal Information Protection Act
   2. A collection of information including the information in ① that constitutes a systematically organized database, etc., that allows easy search for specific information in ①

We use your personal information for the following purposes:

1. Provision of air transport services
   Reservations, sales, check-in, airport handling, in-flight services

2. Delivery of products, gifts, etc.

3. Notification/contact regarding products/services/various events/campaigns, etc., and conducting surveys

4. To improve and analyze our products and services

5. Responding to customer inquiries and requests

1. In order to achieve the purpose of use set forth in the previous section, we will acquire the following personal information of customers through legitimate means.

   1. Information provided to us with your consent when you apply for services
      Name, address, telephone number, email address, date of birth, information about mental and physical illnesses related to your flight, medical history such as past illnesses, boarding point, destination

   2. Other information provided to us with your consent in connection with the provision of our services, such as member ID, PIN number, credit card number, credit card expiration date, place of employment, etc.

2. We will properly manage and protect the personal information obtained from customers in accordance with the Personal Information Protection Act and related laws and regulations (collectively, "Related Laws") and our personal information protection (company) regulations.

We will not disclose or provide your personal information to a third party except in the following cases:

1. When the customer has given their consent

2. When required by law

3. When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the customer's consent

4. When it is necessary for the improvement of public health or protection of property, and it is difficult to obtain the customer's consent

5. When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the customer's consent is likely to impede the performance of the said duties.

6. When personal information is provided in connection with business succession due to a merger or other reasons.

We may outsource operations to achieve the purpose of using personal information and may entrust personal information to the outsourcing company. In such cases, we will enter into a contract with the outsourcing company regarding the protection of personal information and provide appropriate supervision to ensure the safe management of personal information.

If you wish to disclose, correct, add, delete, suspend use or erase your personal information (hereinafter, these handlings are collectively referred to as "disclosure, etc."), please contact us in writing at the "Contact Information" below, along with documents verifying your identity. We will respond in accordance with relevant laws and regulations. Please be aware in advance that as a result of your request for disclosure, etc., you may no longer be able to use the services you have been using, or we may no longer be able to provide the services you have requested. In addition, you will be responsible for the actual costs of contacting us and the fees set by our company.

We may change this privacy policy without prior notice. If there are any changes, they will be posted on our website, so please check.

With regard to the handling of personal information of customers residing within the European Economic Area (hereinafter referred to as "EEA"), which consists of the EU member states, Norway, Iceland, and Liechtenstein, we will appropriately protect personal information in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as "GDPR"). This section also applies to customers within the EEA, and in the event of any inconsistency or conflict between this section and sections 1 through 7, the provisions of this section shall take precedence. Notwithstanding the provisions of section 2, the term "personal information" in this section shall be defined in accordance with Article 4(1) of the GDPR.

1. Parental consent or permission

   If you are under the age of 16, please obtain consent or permission from your guardian before using our products/services.

2. Data transfers outside the EEA

   We will transfer your personal information to countries outside the EEA (including, but not limited to, Japan) in order to achieve the purposes of use set out in Section 3, including the provision of air transport services to you. By agreeing to this Privacy Policy, you are deemed to have consented to the following ① and ②.

   1. Countries outside the EEA do not necessarily have the same level of data protection laws as the EEA, nor do they necessarily guarantee the individual rights recognized within the EEA.
   2. In order to achieve the intended purpose, your personal information may be transferred to our offices or other third parties located outside the EEA.

3. Your rights

   You have the following rights regarding our handling of your personal information, and we will respond to your requests to exercise these rights to a reasonable extent. However, you acknowledge in advance that as a result of the exercise of rights ②, ③, ⑤, or ⑥, we may no longer be able to provide the services we have provided to you up until now or services that meet your requests.

   1. Access Rights

      You may request an explanation of the personal information we hold about you and may request a copy of the personal information we hold about you.

   2. Right to request correction or erasure

      If the personal information held by our company is inaccurate, you have the right to request the correction of that personal information. You also have the right to request the deletion of personal information held by our company at any time, and our company will comply with the request unless the exceptions set out in Article 17, Paragraph 3 of the GDPR apply.

   3. Right to request restriction of processing or to object to processing

      If there is a violation of our handling of personal information or if there are other grounds specified in Article 18, Paragraph 1 of the GDPR, you may request us to restrict the handling of your personal information or file an objection to that handling.

   4. Right to data portability

      You have the right to receive your personal information held by our company and to have it transferred to another controller.

   5. Right to lodge a complaint with a supervisory authority

      If you have any objections to our processing of your personal information, you have the right to lodge a complaint with the data protection authority of your place of residence, place of work or place where the violation occurred.

   6. Right to withdraw consent

      You may revoke your consent to our handling of your personal information at any time, with the effect taking effect from the time of the withdrawal.

   For more information about each of your rights, please refer to the relevant provisions of the GDPR or contact us individually.

4. Data retention period

   We will retain your personal information for a certain period of time. In principle, the retention period is 10 years after the purpose of use has been achieved, but if it is required by law to retain the information for a longer period, we will retain it for the required period.

5. Changes in purpose of use, etc.

   If we change the purpose of use of your personal information, we will amend this Privacy Policy in advance by adding the new purpose of use and related information.

Regarding the use of cookie information, etc., in addition to the Privacy Policy, the following provisions apply.

1. Acquisition and Use

   When you visit a website operated and managed by our company (hereinafter referred to as the "Site"), we collect and use cookie information, etc., as defined in the following paragraph.
   By continuing to browse/use the site, you agree to our collection/use of cookie information, etc. If you do not agree to the collection of cookie information, etc., you can disable cookies in your browser settings. Please note that disabling cookies may affect the operation of the site.

2. Definition

   Cookies are a function that allows a customer's input information, such as browsing history and purchase history, to be stored/accumulated on the device used, and the information collected through cookies (referred to as "cookie information, etc.") includes information that is useful for analyzing the customer's interests and preferences, as well as information that identifies differences between customers, and may be used to identify specific customers by comparing it with other information. Specific examples include the following:

   1. Cookies, site browsing history, search history, etc. acquired when using a web browser

   2. The web browser/OS/device/network type you are using, etc.

   3. Ad interaction data

   4. Location information, purchase data

   5. Other information that cannot identify a specific individual by itself

   It does not include any personally identifiable information such as your email address or name.

3. Purpose of Use

   We use cookie information, etc. for the following purposes:

   1. To provide you with a more convenient browsing experience when you visit/use the site

   2. To continually improve our site

   3. To deliver advertisements optimized for you

   4. To develop, improve, provide and introduce products/services (regardless of media)

   5. To provide you with information that matches your interests

4. Provision to third parties and purpose of provision

   We may provide cookie information, etc. to third parties (in the cases of ①, ②, and ③, only to affiliated businesses) for the following purposes. In such cases, we will not add any information to identify specific individuals to the cookie information, etc.

   1. Delivery/display of advertisements and surveys optimized for customers by partner companies (including but not limited to capital and business alliances)

   2. Development, improvement and provision of products/services by partner companies

   3. Proposal of products/services by partner businesses to their customers

   4. Contribution to the public, such as regional development and disaster prevention

   5. Planning and implementation of other measures that we deem beneficial to our customers

5. Procedures for unsubscribing from advertisements using cookie information, etc.

   If you wish to stop receiving advertisements that use cookie information, etc., please refer to the following. Please note that this procedure will stop the delivery of advertisements that use cookie information, etc., but will not stop all advertisement delivery.

   1. How to unsubscribe from advertising on partner websites

      For information on how to stop receiving advertisements that use cookie information on websites, please refer to the website of the following partner company:
      Google
      ・Yahoo!

   2. Ad acquisition and distribution stoppage through browser settings

      You can stop receiving advertisements optimized for you by disabling cookies in your browser settings. Please note that if you do so, some or all of the functions on the website may become unavailable.
      In addition, if you use a different browser than the one you used to disable cookies, if you reinstall your OS, or if you replace your device, you will need to disable cookies again.

   3. Revision of this Policy

      Our company reserves the right to change these terms at its discretion. When changing these terms, our company will notify customers of the changes by posting them on our website (www.fujidream.co.jp) or other methods. If you continue to browse/use the site after being notified of the changes, you will be deemed to have agreed to the changed terms.

For inquiries regarding our company's handling of personal information, please contact us using the details below. Inquiries will be accepted by mail.

〒480-0202
Nagoya Airport, Toyoyama-cho, Nishikasugai-gun, Aichi Prefecture
Fuji Dream Airlines Co., Ltd. Personal Information Protection Manager