Changes/Cancellations (Refunds)
Change/Cancel Method
- 変更/取消は、FDAホームページ、FDAコールセンター、空港カウンターにて承ります。なお、変更は予約便の出発時刻までに行ってください
- Changes/cancellations can be made on the FDA website or at the airport counter. Changes must be made before the departure time of the booked flight.
- You will need your reservation number to complete the procedure.
- Cancellation fees can be found here
Notice/Information- Depending on the fare, reservations cannot be changed. Please check here for details.
- The passenger name on the reservation cannot be changed.
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- Airline tickets and fare vouchers may only be used by the person named on them.
- Reserved tickets and fare tickets are valid only for the reserved flight.
- For tickets where reservations can be changed, the new reservation will be the valid reservation.
- 詳しくはFDAコールセンターにお問い合わせください
- ナビダイヤル 0570-55-0489※(営業時間 7:00～20:00 年中無休)
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- 本ダイヤルでの通話は、電話応対の品質向上と内容確認のため、録音しております
How to change/add/cancel/refund using your smartphone
Click the "Reservation confirmation/change/cancellation/payment" button on the top page, enter your reservation information on the reservation inquiry screen, and then complete the necessary procedures.
【TOPページ】
【予約照会画面】
How to change your flight
1) On the reservation details screen, select the flight you wish to change using the radio button.
2) Click the "Change Flight" button.
3) Select your desired boarding date, departure point, and arrival point and complete the procedure.
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- Reservation changes after payment are only possible if you select a fare that allows reservation changes and pay by credit card.
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- Please note that the fare amount may change depending on the changed boarding date (period A to C).
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How to add/cancel a flight
Adding a flight *Can only be added before payment
1) Click the "Add Flight" button on the reservation details screen.
2) On the seat availability inquiry screen, select your desired boarding date, departure city, and arrival city and proceed with the procedure.
If you cancel your flight
1) On the reservation details screen, select the radio button for the flight you wish to cancel and press the "Cancel flight" button.
2) After making the changes, confirm the reservation information and press the "Confirm" button.
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- Cancellation after payment will incur a set fee. Click here for details
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How to add/remove passengers
Adding passengers *Can only be added before payment
1) Click the "Add passenger" button on the reservation details screen.
2) On the Add Passengers screen, select the number of passengers and complete the procedure.
If you cancel a passenger
1) Click the "Cancel Passenger" button on the reservation details screen.
2) On the passenger cancellation selection screen, check the passenger you wish to cancel and click the "Next" button.
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How to cancel a reservation
If you want to cancel your reservation
1) Click the "Cancel all" button on the reservation details screen.
2) On the reservation cancellation confirmation screen, confirm the reservation details after making changes and complete the procedure.
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- Please note that depending on the fare, cancellations after payment may incur a set fee.
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Refund Method
Refund methods and reception locations vary depending on the payment method.
Please check the refund method for each payment method and then proceed with the procedure.
Credit card
The refund will be made to the credit card used for payment.
ホームページ(PC/スマートフォン/携帯)
空港カウンター
FDAコールセンター
(ナビダイヤル 0570-55-0489 営業時間7:00～20:00)
Home page (PC/smartphone/mobile)
Airport counter
Limited to within one month from the date of cancellation
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- The online transaction period is until the departure time of the flight.
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- Please be sure to complete the procedure within the refund period. Refunds will not be available after the refund period has expired.
No refund fee will be charged
If you cancel a purchased ticket, a cancellation fee will be charged.
The cancellation fee for each fare is Here
[Airport counter]
You will need your reservation number
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コンビニ
現金
ホームページ(PC/スマートフォン/携帯)
空港カウンター
FDAコールセンター
(ナビダイヤル 0570-55-0489 営業時間7:00～20:00)
取消日または予約便出発日のいずれか早い時から1ヶ月以内に限ります
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- インターネットでのお取り扱い期間は、搭乗便出発時刻までです
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- 必ず、払戻期間内にお手続きください。払戻期間を過ぎますと、払戻できません
払戻手数料はかかりません
ご購入済みの航空券を取り消しする際は、所定の取消手数料を申し受けます
各運賃の取消手数料はこちら
【ホームページ(PC/スマートフォン/携帯)、FDAコールセンター】
- ホームページにて予約取消および払戻の手続きをしていただくことが必要になります
※案内に従って、払戻方法（現金または銀行振込）を選択してください
【空港カウンター】
- 予約番号が必要となります
- コンビニにてお支払の際にお渡しするお客様控え(領収書)のご提示が必要となります
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コンビニ(銀行振込)
銀行振込
ホームページ(PC/スマートフォン/携帯)
FDAコールセンター
(ナビダイヤル 0570-55-0489 営業時間7:00～20:00)
取消日から起算して1ヶ月以内に限ります
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- インターネットでのお取り扱い期間は、搭乗便出発時刻までです
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- 必ず、払戻期間内にお手続きください。払戻期間を過ぎますと、払戻できません
払戻手数料はかかりません
ご購入済みの航空券を取消する際は、所定の取消手数料を申し受けます
各運賃の取消手数料はこちら
- 予約番号が必要となります
- ご搭乗者が複数の場合は、代表のご搭乗者様の銀行口座へ纏めての振込も可能です(ただし、同時に払戻のお手続きを行う場合に限ります)
- 振込手数料はお客様負担とさせていただきますので予めご了承ください
- お支払時にお渡しする領収書が必ず必要となり、郵送にて送付いただきます(郵送いただく際の送料はお客様負担とさせていただきますので予めご了承ください)
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Travel agency
Payment is accepted at the store
Store where payment was made
Limited to within one month from the date of cancellation
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- The online transaction period is until the departure time of the flight.
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- Please be sure to complete the procedure within the refund period. Refunds will not be available after the refund period has expired.
No refund fee will be charged
If you cancel a purchased ticket, a cancellation fee will be charged.
The cancellation fee for each fare is Here
- Even if you are refunding some segments, you must have a full ticket
- If you are paying by credit card, please bring the credit card you are using.
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詳細はFDAコールセンターにてご案内させていただきます
その他、ご不明な点がございましたら FDAコールセンター(ナビダイヤル「4番」 0570-55-0489
営業時間7:00～20:00)へお問い合わせください
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- 本ダイヤルでの通話は、電話応対の品質向上と内容確認のため、録音しております
Special changes/refunds
If a customer is unable to travel due to illness or other reasons, we will provide the following special arrangements:
- We accept reservation changes up to 30 days after the day after the scheduled boarding date.
- No change/refund fees will be applied
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- If you wish to make changes or request a refund due to illness or other reasons, you will need to submit a doctor's certificate (stating that you will not be able to board the booked flight).
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- We will not be able to accept any refunds after the refund procedure has been completed.
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- For Individual Inclusive Travel Discount Fares (IIT) and group tickets, the travel agency's travel conditions apply. Please contact the travel agency where you made the purchase to inquire about changes/refunds.
Involuntary changes/refunds
If your flight is cancelled or significantly delayed due to bad weather or other reasons, we will assist you in rescheduling your reservation or providing a refund.
Changes due to bad weather etc.
If your scheduled flight falls under any of the following circumstances due to bad weather (force majeure) such as a typhoon or snowfall, we will allow you to change your reserved flight without a fee.
- If a flight cancellation/major delay is confirmed
- When the FDA announces on its website that it expects impacts from typhoons, heavy snow, etc.
Reservation change period
- Please complete the change procedure within 5 days of the original scheduled departure date.
- You may change to another flight on the same route/direction within 30 days of the day after your original departure date if there are seats available.
予約の変更に伴い、運賃額に差額が発生する場合
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- 予約変更不可運賃の航空券の場合は、差額の大小が生じても調整はいたしません
Procedures for changing reservations
- FDA official website (PC site/smartphone site)
- FDAコールセンター
0570-55-0489(営業時間7:00～20:00 年中無休)
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- IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください
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- ナビダイヤル「4番」にお問い合わせください
- FDA Airport Counter
Available at FDA airport counters
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Refunds due to bad weather etc.
If your flight falls under any of the following circumstances due to bad weather (force majeure) such as a typhoon or snowfall, we will refund the full ticket price without any handling fees.
- If a flight cancellation/major delay is confirmed
- When the FDA announces on its website that it expects impacts from typhoons, heavy snow, etc.
Refund period
- Please complete the refund procedure within 30 days from the day after the scheduled departure date.
Refund amount
- Before the trip begins: Full refund of the fare/charge received
- After travel has commenced: Full fare/fees for unused segments will be refunded
Refund acceptance
- FDA official website (PC site/smartphone site)
- FDAコールセンター
0570-55-0489(営業時間7:00～20:00 年中無休)
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- IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください
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- ナビダイヤル「4番」にお問い合わせください
- FDA Airport Counter
Available at FDA airport counters
Notice/Information- Travel fares (group tickets, package tour tickets, and other travel tickets) will be refunded at the store where they were purchased.
- コンビニにてチケットレス決済の場合は、空港カウンターまたはFDAコールセンターからの銀行口座返金にて払戻を承ります
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Notice/Information- In the event of changes due to bad weather, etc., any expenses incurred (travel expenses/accommodation expenses) will be borne by the customer.
- 往路便(復路便)の欠航に伴って発生する復路便(往路便)の変更/払い戻しについて、予約記録が異なる場合は、空港カウンターまたはFDAコールセンターにて承ります
- If your outbound flight is cancelled and your return flight is changed or refunded, please contact the airport counter if your reservation record is different.
- Changes to flights on other airlines are not possible.
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