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Notices and Information
Due to the renewal of FDA Membership, we were accepting membership information transfer procedures until February 28, 2023.
For customers (member IDs) who did not complete the transfer procedure during the transfer period, we regret to inform you that we will have to cancel their membership.
We ask that existing customers register.

What is the maximum amount of baggage (size/weight/quantity) that I can check in?

We will accept up to 50cm x 60cm x 120cm and up to 20kg of luggage per person free of charge, with no limit on the number of pieces.
Baggage weighing more than 20kg up to 100kg will be accepted at an excess baggage fee of 600 yen per kilogram.

We cannot accept baggage with a total weight exceeding 100kg.
The weight of each piece of baggage is limited to 32kg
The size of the baggage includes the wheels and handles.

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Can I check in baggage that is heavier than the allowable weight if I pay an additional fee?

You can check in excess of 20kg up to 100kg in total, and an excess baggage fee of 600 yen will be charged for each excess kilogram. However, we cannot check in more than 100kg of baggage per person.

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What procedures should I follow when checking in my baggage?

Please go through baggage inspection (X-ray inspection) and then check your luggage at the baggage check-in counter. Please note that at some airports, boarding procedures and baggage check-in may be done at the same time.

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How will checked baggage be screened?

Checked baggage will be subject to X-ray inspection at the baggage inspection area, and may need to be opened for inspection. A sticker indicating that the baggage has been inspected will be affixed to the baggage after inspection, so if this is not convenient for you, please inform the inspection staff.
If you have baggage that you are concerned about being affected by X-rays, please inform the screening staff.

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What types of baggage cannot be checked in?

Any item that is explosive, flammable, or that may cause harm to people or damage other property is prohibited by law from being transported by aircraft and cannot be checked in or carried on board.
Learn more

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Can I check in long baggage such as sporting equipment (skis/golf bags/fishing tackle/archery equipment/surfboards, etc.) that exceeds the prescribed size?

We will accept sports equipment up to 2.5 metres in length

In the above case, the other two sides must be 50cm x 60cm or less.

When checking in musical instruments, sporting goods (golf clubs, surfing equipment, scuba diving equipment, bicycles, etc.), or other fragile items, we ask that you please pack them adequately for air transport.

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If I have a connecting flight, can I check my baggage through to my final destination?

<Transfer from FDA flight to FDA flight>
Your checked baggage will be transported to your final destination

<Transferring from an FDA flight to another airline's flight*>
Your checked baggage will need to be rechecked by the connecting airline at the transfer airport.

<Transferring from another airline's flight to an FDA flight*>
Checked baggage will be re-checked in to the FDA at the connecting airport.

JALグループ運航便、天草エアライン運航便との乗継の場合、一定の条件を満たせば最終目的地までお預かりいたします。詳しくはFDAコールセンターのナビダイヤル「4番」へお問い合わせください

【FDAコールセンター】
0570-55-0489(営業時間7:00~20:00 年中無休)

IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください

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Can I leave my umbrella there?

We can keep it for you.

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Can I leave my scissors with you?

We can keep it for you.

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Can I leave my lighter with you?

No. Only small, portable lighters can be carried on board, up to one per person, but there are some types of lighters that cannot be carried on board, such as turbo lighters and cigar lighters.
Learn more

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Can I leave my alcohol with you?

<Alcohol content 24% or less>
There are no restrictions on checked or carry-on luggage.

<Alcohol content: over 24% to under 70%>
Up to 5 liters per person can be checked in or carried on board.

<Alcohol content over 70%>
Not allowed to be carried or checked in

However, please carry bottled alcohol on board as there is a risk of it being damaged.

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Can I store fresh food (seafood, etc.)?

Yes, we can accept dry ice. However, please make sure to pack it carefully to prevent water leakage. If the dry ice has a strong odor or is a nuisance to other customers, we may refuse to allow it to be checked in or carried on. If you are including dry ice to keep your luggage cool, please make sure to open the vents to prevent the package from bursting, and be sure to inform the baggage counter staff. Dry ice is limited to 2.5 kg per person.

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Can I leave my cosmetics with you?

You can check in items up to 0.5 liters or 0.5 kg per container, and up to 2 liters or 2 kg per person. However, sprays that contain flammable gases cannot be checked in.

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Can I leave my razor with you?

We can keep it for you.

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Can I store plants?

We can accept your items, but please pack them carefully to prevent water or soil from spilling.

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Can I leave insects, goldfish, etc.?

We can accept your pets as long as they are placed in an appropriate container such as an aquarium or insect cage and packed in a way that prevents leakage.

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Can I leave my pets with you?

We will only accept domesticated small animals such as dogs, cats, and birds, and you will be required to pay a separate pet fee (a flat rate of 5,000 yen per crate per section).

We have crates available for rent. You can choose from S/M/L sizes, but as the number is limited, we may not be able to accommodate your request.

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自転車は預けられますか?

折りたたみ式でない自転車についてはお預かりできません。折りたたみ式で、ケースに収納された自転車のみお預かりできます。ご予約後、自転車のサイズをFDAコールセンターのナビダイヤル「4番」へ自転車のサイズをご連絡ください

詳しくはこちら

【FDAコールセンター】
0570-55-0489(営業時間7:00~20:00 年中無休)

IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください

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自分で使用する車椅子は預けられますか?

無料でお預かりいたしますので、コールセンターのナビダイヤル「4番」へご連絡をお願いいたします。車椅子のサイズ、重量、(電動車椅子の場合)バッテリーの種類を確認させて頂きます。バッテリーがドライタイプまたはウェットタイプかによりお取り扱いが異なります

ご搭乗日当日は、便出発時刻の30分前まで(電動車椅子の場合は45分前)に搭乗手続きをお済ませください
お預けの車椅子のお受け取りは、到着ロビー内の手荷物受取所にて、係員よりお手渡しいたします

【FDAコールセンター】
0570-55-0489(営業時間7:00~20:00 年中無休)

IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください

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Can I leave my stroller there?

Yes, we can check in your own stroller free of charge.

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楽器は預けられますか?

お預かりできますが、破損/汚損などの補償の対象外となります。なお、FDAでは貸出用の楽器収納ケースのご用意はございませんので、あらかじめご了承ください。また、機内持ち込みの上、1座席を楽器用にご希望の際は、特別旅客料金(1区間につき5,000円)を申し受けます。事前にご予約が必要となりますので、FDAコールセンターのナビダイヤル「4番」へご連絡ください

【FDAコールセンター】
0570-55-0489(営業時間7:00~20:00 年中無休)

IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください

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If I find that my checked baggage is damaged after arriving, will I be compensated?

お預けの手荷物を引き取られましたら、速やかに手荷物の状況をご確認の上、空港係員へお知らせください。空港から離れた後の場合は、手荷物引渡日(到着日)から3日以内にFDAコールセンターのナビダイヤル「2番」までご連絡ください。担当部署より折り返しご連絡差し上げます
なお、過重量/過容量による手荷物破損/老朽化など手荷物固有の不具合に起因した破損、着脱式キャスター/ストラップ/フック/名札/ベルトなど突起した付属品の欠損、軽微な破損(擦り傷/切り傷/へこみ/汚れ)に関しましては、免責とさせていただきますので、あらかじめご了承ください

Once you have collected your checked baggage, please promptly check the status of your baggage and notify an airport staff member.
Please note that we are not liable for damage caused by excess weight/excessive capacity, damage due to defects inherent to baggage such as deterioration, loss of protruding accessories such as detachable casters/straps/hooks/name tags/belts, or minor damage (scratches/cuts/dents/dirt).

【FDAコールセンター】
0570-55-0489(営業時間7:00~20:00 年中無休)

IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください

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自分が持ち帰った手荷物が他人のものでした。どこに連絡すればよいですか?

速やかにFDAコールセンターのナビダイヤル「2番」へご連絡ください

【FDAコールセンター】
0570-55-0489(営業時間7:00~20:00 年中無休)

IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください

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預けた手荷物を引き取り忘れた場合、どこに問合せすればよいですか?

速やかにFDAコールセンターのナビダイヤル「2番」へご連絡ください。担当部署より折り返しご連絡差し上げます

【FDAコールセンター】
0570-55-0489(営業時間7:00~20:00 年中無休)

IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください

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What should I do with baggage that cannot be carried on board or checked in?

FDA cannot ship your item, so please consider other means.

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Can I store my luggage temporarily?

FDA does not offer temporary baggage storage.
Please use coin lockers at the airport.

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