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Notices and Information

Due to the renewal of FDA Membership, we were accepting membership information transfer procedures until February 28, 2023.
For customers (member IDs) who did not complete the transfer procedure during the transfer period, we regret to inform you that we will have to cancel their membership.
We ask that existing customers register.

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Frequently Asked Questions

Cancellation/Delay/Diversion Certificates

Where can I get a cancellation/delay/divertment certificate?

Certificates for cancelled flights, flights delayed by 15 minutes or more, and flights diverted can be issued on the FDA website.

Search for cancelled/delayed/diverted flights here

ホームページ上で証明書を発行できない場合は、空港カウンターまたはFDAコールセンターのナビダイヤル「2番」にて承ります

【FDAコールセンター】
0570-55-0489(営業時間7:00～20:00 年中無休)

※: IP電話または海外/国際電話などの場合は、050-3852-1669をご利用ください

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